After Sales Care Specialist
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Before you apply
Salary$24 – $25/hr
LocationBallston Spa, NY, US
Work modeon-site
Typefull-time
SeniorityEntry
DepartmentSupport
Company size501–1,000 people
PostedMar 26, 2026 · 7mo ago
Verified live3d ago
May no longer be actively hiring
Posted by the company on Mar 26, 2026
At a glanceSummarised by Seekless from the posting.
Visiting jobsites to resolve service issues by performing service or maintenance
Filling out Service Job paperwork completely and accurately
Collecting service fees from customers in the field and properly processing them through the point-of-sale system
Properly maintain stock service inventory on the service truck and keep truck neat and clean
Maintain and inventory of service tools
Pick and load service parts onto the truck
Communicate with various parties involved in completing service such as homeowners or contractors, Curtis Lumber sales staff, vendor service persons and Curtis service coordinator to resolve issues in a timely manner
Inform customers about the product so they are aware of available enhancement and upgrade options for their homes
Develop new and existing skills through educational programs with both company provided and self-directed training
Willing to become a member of a committee/team for current or new programs to ensure their success
Attendance at Company/store meetings, seminars, product knowledge training, clinics, etc. is mandatory
Comply with all Company policies including conduct and safety
Adhere to Company operational and security policies
Adhere to dress code and proper personal hygiene
Adhere to scheduled hours/work week
Skills
point-of-sale system
Benefits
Health insurance
Dental insurance
Vision insurance
401(k)
Paid holidays
Paid time off
Bereavement pay
Profit sharing
Tuition reimbursement
Employee discount
Employee assistance program
Employee referral program
Job Posting information
Build Your Career with Curtis Lumber!
Founded in 1890, Curtis Lumber is a family owned and operated building materials retailer, one of 100 largest and fastest-growing in the nation. Our employees enjoy competitive pay and excellent benefits coupled with ideal business hours allowing for a healthy work life balance. We recognize our employees hard work and dedication are the driving force of our success, and we continually look for ways to reward them.
About the role
After Care Sales Specialists are responsible for expediting special product line needs in the area of warranty or non-warranty, repairs, minor installation, product complaints, etc. Focus is the Andersen Dealer Service Network and Therma-Tru warranty programs, however, may include other product issues.
Starting pay range $24.00 - $25.00 an hour!
Responsibilities
•
Visiting jobsites to resolve service issues by performing service or maintenance.
•
Filling out Service Job paperwork completely and accurately.
•
Collecting service fees from customers in the field and properly processing them through the point-of-sale system.
•
Properly maintain stock service inventory on the service truck and keep truck neat and clean.
•
Maintain and inventory of service tools.
•
Pick and load service parts onto the truck.
•
Communicate with various parties involved in completing service such as homeowners or contractors, Curtis Lumber sales staff, vendor service persons and Curtis service coordinator to resolve issues in a timely manner.
•
Inform customers about the product so they are aware of available enhancement and upgrade options for their homes. The intention is to develop sales leads for increased company profit.
•
Develop new and existing skills through educational programs with both company provided and self-directed training.
•
Comply with all Company policies including conduct and safety.
•
Adhere to Company operational and security policies.
•
Adhere to dress code and proper personal hygiene.
•
Adhere to scheduled hours/work week.
•
Willing to become a member of a committee/team for current or new programs to ensure their success.
•
Attendance at Company/store meetings, seminars, product knowledge training, clinics, etc. is mandatory.
Other duties may be assigned.
Learn More about our After Care Service:
https://www.curtislumber.com/tools/andersen-windows-warranty-service
At Curtis Lumber we embrace a culture of accountability and safety. Join us, and you’ll quickly see everything that sets us apart is also what brings us together.
Hiring process
If you are ready to Build your Career, apply now to connect with our Recruitment team today!
PERKS FOR OUR PEOPLE!
Comprehensive Benefit Package - Medical, Dental, Vision • Competitive Wages • 401k with Company Match • Ideal Retail Hours • Paid Holidays & PTO • Bereavement Pay • Profit Sharing • 529 College Savings • Employee Assistance Program • Tuition Reimbursement • Boot Reimbursement • Employee Discount • Community Events • Employee Referral Program
Email us: [email protected]
Facebook: @curtislumbercareers
YouTube: @curtislumbercareers
https://www.curtislumber.com/employment/
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