AI
AiaManager, Command Centre Operation
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Before you apply
LocationKuala Lumpur, AIA Digital+ Malaysia
SeniorityLead
Company size10,000+ people
PostedOct 4, 2026 · 1mo ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Lead and manage a team of IT professionals
Oversee the continuous monitoring of applications to ensure optimal performance and availability
Manage and execute batch jobs
Coordinate and implement patch management processes
Facilitate change management processes
Provide first-line technical support
Monitor network performance and troubleshoot connectivity issues
Are you ready to shape a better tomorrow?
AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.
If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.
If you want to shape a brighter future at AIA Digital+, please read on.
About the Role
With respect to multiple technology knowledge
• Ensures IT service availability and minimises the AIA’s business impact of IT service outages through the effective management.
• Contributes to the improvement of user satisfaction with IT services by ensuring that the arrangements remain aligned with business needs and priorities and fit for purpose.
• Improves the overall technical performance as measured by the technology related KPIs and SLAs (utilisation, availability, response times etc.) year on year
Roles and Responsibilities:
Team Leadership
•
Lead and manage a team of IT professionals, fostering a collaborative and efficient working environment.
Application Monitoring
•
Oversee the continuous monitoring of applications to ensure optimal performance and availability, responding swiftly to alerts and incidents.
Batch Management
•
Manage and execute batch jobs, ensuring timely completion and troubleshooting any issues that arise.
Patching Management
•
Coordinate and implement patch management processes to maintain system security and reliability.
Change Management
•
Facilitate change management processes, ensuring that changes are executed with minimal disruption to services and are documented appropriately.
Incident Management Support
•
Providing guidance and support to the team in resolving incidents effectively.
Level 1 Technical Support
•
Provide first-line technical support to resolve issues quickly and efficiently, escalating to higher support levels as necessary.
Network Monitoring
•
Monitor network performance and troubleshoot connectivity issues, ensuring the integrity and security of network operations
Minimum Job Requirements:
Relevant Experience: