Salesforce Business Analyst
Salaryโน600k โ โน4M
LocationDelhi, Delhi, India
Typefull-time
SenioritySenior
Experience8+ yrs
DepartmentWeekday's Client via platform
Company size10,000+ people
PostedOct 6, 2026 ยท 1w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
8+ years of experience in business analysis, CRM consulting, Salesforce consulting, or a closely related role
Strong hands-on experience with Salesforce and enterprise CRM environments
Proven expertise in Sales Cloud and Service Cloud business processes and capabilities
Strong experience in Salesforce requirements gathering, stakeholder interviews, workshops, and process discovery
Excellent understanding of business analysis methodologies, process mapping, gap analysis, and requirement documentation
Experience creating BRDs, FRDs, user stories, acceptance criteria, process flows, and functional specifications
Strong understanding of CRM processes across sales, customer service, lead management, opportunity management, case management, and customer lifecycle workflows
Ability to translate complex business requirements into practical Salesforce solutions
Experience working with Salesforce administrators, developers, architects, QA teams, and business stakeholders
Strong understanding of UAT, test planning, defect management, and solution validation
Excellent stakeholder management, communication, facilitation, and presentation skills
Strong analytical and problem-solving abilities with a structured approach to complex business challenges
Ability to manage multiple requirements, priorities, stakeholders, and Salesforce initiatives simultaneously
Strong understanding of Salesforce best practices, CRM data quality, automation, reporting, and user adoption
A proactive mindset with strong ownership, attention to detail, and a focus on delivering measurable business outcomes
Salesforce certifications such as Salesforce Business Analyst, Administrator, Sales Cloud Consultant, or Service Cloud Consultant
Skills
Salesforce
Sales Cloud
Service Cloud
๐ง๐ต๐ถ๐ ๐ฟ๐ผ๐น๐ฒ ๐ถ๐ ๐ณ๐ผ๐ฟ ๐ผ๐ป๐ฒ ๐ผ๐ณ ๐๐ต๐ฒ ๐ช๐ฒ๐ฒ๐ธ๐ฑ๐ฎ๐โ๐ ๐ฐ๐น๐ถ๐ฒ๐ป๐๐
๐ฆ๐ฎ๐น๐ฎ๐ฟ๐ ๐ฟ๐ฎ๐ป๐ด๐ฒ: ๐ฅ๐ ๐ฒ๐ฌ๐ฌ๐ฌ๐ฌ๐ฌ - ๐ฅ๐ ๐ฐ๐ฌ๐ฌ๐ฌ๐ฌ๐ฌ๐ฌ (๐ถ๐ฒ ๐๐ก๐ฅ ๐ฒ-๐ฐ๐ฌ ๐๐ฃ๐)
Requirements
Experience: 8+ yrs
Location: India
Job Type: Full-time
About the role
We are looking for an experienced Salesforce Business Analyst to bridge business requirements and technology solutions across enterprise CRM initiatives. The role requires strong expertise in Salesforce, Sales Cloud, Service Cloud, business analysis, CRM processes, and Salesforce requirements gathering.
The ideal candidate will work closely with business stakeholders, Salesforce teams, product owners, and technical teams to understand business needs, translate them into clear functional requirements, and support the delivery of scalable Salesforce solutions.
Requirements
Responsibilities
Key Responsibilities
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Lead Salesforce requirements gathering through stakeholder interviews, workshops, discovery sessions, and business process analysis.
โข
Understand business objectives and translate them into clear functional and technical requirements.
โข
Analyse existing CRM processes and identify opportunities for automation, optimisation, and process improvement.
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Work extensively with Salesforce Sales Cloud and Service Cloud capabilities.
โข
Create detailed business requirements documents, functional specifications, user stories, acceptance criteria, and process flows.
โข
Collaborate with Salesforce architects, developers, administrators, QA teams, and project managers to ensure requirements are accurately implemented.
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Map current-state and future-state business processes and identify functional gaps.
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Translate business requirements into scalable Salesforce solutions while considering platform capabilities and best practices.
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Facilitate requirement prioritisation and manage dependencies across multiple Salesforce initiatives.
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Support solution design discussions and provide business context to technical teams.
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Participate in configuration reviews and validate Salesforce solutions against approved requirements.
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Develop and execute UAT scenarios, test cases, and acceptance criteria in collaboration with business users and QA teams.
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Coordinate user acceptance testing, defect validation, and requirement traceability.
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Support Salesforce releases, enhancements, integrations, and continuous improvement initiatives.
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Identify opportunities to improve CRM adoption, user experience, data quality, reporting, and operational efficiency.
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Prepare process documentation, user guides, training materials, and other functional documentation as required.
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Work with stakeholders to resolve requirement conflicts, clarify business priorities, and drive consensus.
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Monitor delivered solutions against business objectives and recommend improvements based on user feedback and operational insights.
What Makes You a Great Fit
โข
8+ years of experience in business analysis, CRM consulting, Salesforce consulting, or a closely related role.
โข
Strong hands-on experience with Salesforce and enterprise CRM environments.
โข
Proven expertise in Sales Cloud and Service Cloud business processes and capabilities.
โข
Strong experience in Salesforce requirements gathering, stakeholder interviews, workshops, and process discovery.
โข
Excellent understanding of business analysis methodologies, process mapping, gap analysis, and requirement documentation.
โข
Experience creating BRDs, FRDs, user stories, acceptance criteria, process flows, and functional specifications.
โข
Strong understanding of CRM processes across sales, customer service, lead management, opportunity management, case management, and customer lifecycle workflows.
โข
Ability to translate complex business requirements into practical Salesforce solutions.
โข
Experience working with Salesforce administrators, developers, architects, QA teams, and business stakeholders.
โข
Strong understanding of UAT, test planning, defect management, and solution validation.
โข
Excellent stakeholder management, communication, facilitation, and presentation skills.
โข
Strong analytical and problem-solving abilities with a structured approach to complex business challenges.
โข
Ability to manage multiple requirements, priorities, stakeholders, and Salesforce initiatives simultaneously.
โข
Strong understanding of Salesforce best practices, CRM data quality, automation, reporting, and user adoption.
โข
Salesforce certifications such as Salesforce Business Analyst, Administrator, Sales Cloud Consultant, or Service Cloud Consultant would be an advantage.
โข
A proactive mindset with strong ownership, attention to detail, and a focus on delivering measurable business outcomes.