Four principles guide us:
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Velocity. Optimize for rate of learning. Take action, get feedback, get better.
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Hospitality. Sweat the experience. Delight customers, candidates and colleagues, even when it’s inconvenient.
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Transparency. Public unless private. Share context openly within the company so people and agents can take initiative.
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End-to-end. Deliver outcomes, not tasks. Step beyond your job description and see the work through.
Part solutions, part AI builder, commercially owned, on a book of smaller, faster-moving customers.
You’ll carry GRR and NRR on your own book from early on. Retention is already strong across our customer base, so the ceiling now is expansion, and this seat is built for someone who wants that to be their number.
You own these accounts end to end. You run onboarding and shape the implementation around what the customer is actually trying to fix in how they hire, then stay with them as their teams and our agents change. Fewer stakeholders and shorter cycles than our largest customers, so decisions get made in the room and you find out quickly whether your call was right.
Much of that ownership is hands-on. Custom note templates, the reports their leadership is asking for, workflows that fit how they hire. You build it with them.
You’ll also carry a few larger accounts, where the horizon is longer and you’re moving a wider set of stakeholders toward the same outcome.