Administrative Technician I - HR Help Desk - Akron FirstEnergy Headquarters
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Before you apply
LocationAkron, OH, United States
Work modeon-site
SeniorityEntry
Experience3+ yrs
Company size10,000+ people
First seenOct 17, 2026 · 2w ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
High school diploma or GED required
Minimum of three years of administrative work experience required
Advanced knowledge of administrative practices, procedures, and office support functions
Proficiency with Microsoft Suites including: Outlook, Word, PowerPoint, and Excel
Strong written and verbal communication, customer service, organization, prioritization, and attention to detail
Ability to work independently and collaboratively in a fast-paced environment while meeting deadlines and producing accurate work
Demonstrated discretion, sound judgment, and ability to maintain confidentiality when handling sensitive information
Bachelor's degree in human resources, Business Administration, or a related field preferred
HR administrative experience preferred
Experience with SAP, Coupa, Oracle HCM, Intelex, FileNet, or related systems preferred
Must pass the Company's EEI Support and Administrative Selection System (SASS) test, if required
Ability to work overtime as required for outage and storm restoration, including evenings, weekends, and holidays
Skills
Microsoft Outlook
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
SAP
Coupa
Oracle HCM
Intelex
FileNet
About the role
Human Resources Help Desk (HRHD) is a ticket management tool within Oracle HCM that allows employees, managers, and HR teams to submit, track, and resolve HR-related inquiries and requests. It streamlines communication, improves response times, and maintains documentation of HR cases from submission through resolution. Employees use HR Help Desk when they need assistance with an HR-related matter.
When to use HR Help Desk:
•
Questions about benefits, payroll, timekeeping, or leave programs
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Employment verification or personnel record requests
•
Updates to personal or employment information
•
Employee relations concerns or workplace issues
•
Requests requiring HR review, research, or follow-up
•
Tracking the status of an existing HR inquiry
Qualifications:
•
Education:
•
High school diploma or GED required; bachelor’s degree in human resources, Business Administration, or a related field preferred.
•
Experience:
•
Minimum of three years of administrative work experience required; HR administrative experience preferred.
•
Skills:
•
Advanced knowledge of administrative practices, procedures, and office support functions.
•
Must pass the Company’s EEI Support and Administrative Selection System (SASS) test, if required.
•
Proficiency with Microsoft Suites including: Outlook, Word, PowerPoint, and Excel;
•
Experience with SAP, Coupa, Oracle HCM, Intelex, FileNet, or related systems preferred.
•
Strong written and verbal communication, customer service, organization, prioritization, and attention to detail.
•
Ability to work independently and collaboratively in a fast-paced environment while meeting deadlines and producing accurate work.
•
Demonstrated discretion, sound judgment, and ability to maintain confidentiality when handling sensitive information.
•
Ability to work overtime as required for outage and storm restoration, including evenings, weekends, and holidays.
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