• Troubleshoot, diagnose, repair, install, and remove commercial kitchen equipment
• Service commercial cooking equipment, refrigeration systems (including sealed systems), specialty foodservice equipment, and base building HVAC systems
• Respond to Operator service requests within established service level agreements
• Service equipment including (but not limited to): Henny Penny, Follett, Lennox (HVAC), Traulsen, Hobart mixers, Champion dishwashers, Garland Grill
• Communicate with manufacturers for diagnosis support and parts identification
• Consult with the Chick-fil-A Technical Assistance Team while onsite
• Install ordered parts accurately and professionally
• Complete accurate and timely documentation including work orders, time reporting, receipts, and truck stock inventory
• Maintain an organized service vehicle, tools, and parts inventory
• Support on-call emergency response during non-standard hours
• Follow safe work practices and accident prevention procedures
• Participate in continuous OEM training and certification programs
• Engage with equipment partners, suppliers, and vendors supporting the service network
• Maintain productivity levels in accordance with company standards