AI
AiaCustomer Experience Analyst
Read straight from Aia's careers page, verified 4d ago.Seekless can tailor your résumé to it.
Seekless can write your résumé for this posting first.
Before you apply
LocationAuckland, NZ-AIA New Zealand
Typefull-time
SeniorityMid
Experience2+ yrs
Company size10,000+ people
PostedOct 7, 2026 · 1mo ago
Verified live4d ago
At a glanceSummarised by Seekless from the posting.
2+ years of experience in customer insights, customer research, advocacy, or a related field
Strong analytical thinking and storytelling skills
Confidence to build positive relationships with stakeholders and influence outcomes through collaboration and insight-led conversations
Keen eye for detail and consistently delivers high-quality analysis, reporting, and customer experience outputs
Customer-centric mindset and enjoy balancing customer needs with business priorities
Comfortable hosting panel discussions
Experience in journey mapping and experience design
Project management skills
Benefits
Flexible working
About the role
Your Role with Us
As a Customer Experience Analyst at AIA, you will champion the voice of our customers and intermediaries by turning feedback and insights into meaningful action. Working within the Customer Experience team, you will help shape how people experience AIA by identifying opportunities to improve key journeys and moments that matter. Through journey mapping, research, analysis and stakeholder collaboration, you will influence decisions that enhance customer outcomes and support strategic priorities. This is a great opportunity to grow your expertise in customer experience, build strong relationships across the business, and contribute to creating exceptional experiences that make a real difference.
Your Impact
•
Analyse customer and intermediary feedback to uncover trends, identify opportunities, and generate actionable insights that improve experiences
•
Map customer journeys and experience blueprints to highlight pain points and strengthen moments that matter
•
Partner with stakeholders across the business to embed customer insights into decision-making and continuous improvement initiatives
•
Deliver clear and compelling reports, presentations, and recommendations that drive understanding and action
•
Support the implementation of customer experience frameworks and initiatives that enhance customer and intermediary outcomes
•
Contribute to research programmes and surveys that deepen customer understanding and inform strategic priorities
Your Capabilities
•
You have 2+ years of experience in customer insights, customer research, advocacy, or a related field, and enjoy translating information into meaningful recommendations
•
You bring strong analytical thinking and storytelling skills, enabling you to turn complex data and findings into clear, engaging narratives
•
You have experience in journey mapping and experience design, helping you contribute even more quickly in the role
•
You have the confidence to build positive relationships with stakeholders and influence outcomes through collaboration and insight-led conversations
•
You have a keen eye for detail and consistently deliver high-quality analysis, reporting, and customer experience outputs
•
You bring a customer-centric mindset and enjoy balancing customer needs with business priorities to achieve better outcomes
•
You are comfortable hosting panel discussions
•
You may also have project management skills
Your Life at AIA
At AIA, your experience matters, and so does your impact. In return for your expertise, we offer a career where you can apply your skills to meaningful work that improves lives across Asia-Pacific. You’ll enjoy flexible ways of working, competitive rewards, and access to continuous learning programs designed to keep you ahead in a rapidly changing world. Our collaborative culture values your ideas and empowers you to innovate, solve complex challenges, and contribute to our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.