Ambulatory Patient Access Representative- Infusion Clinic
LocationMain Campus, Columbus, OH
Work modeon-site
SeniorityEntry
Company size10,000+ people
PostedAug 17, 2026 · 1mo ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Excellent customer service skills
Ability to interview and register patients
Ability to obtain accurate demographic, insurance, and physician information on registrations
Ability to screen customer data for insurance eligibility and pre-certification
Ability to assist in identifying self-pay patients and referring them to financial assistance
Ability to establish and maintain open communication with all interacting departments
Ability to assist in shadowing/precepting of new employees
High School Diploma or equivalent
CPR certification
Demonstrated computer skills with the ability to navigate most current technology systems
Strong administrative skills
Associate’s Degree
One year of health care experience
Overview:
Job Description Summary:
Greets and registers patients. Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated.
Job Description:
Essential Functions:
•
Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
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Interviews and registers patients in registration areas that report up through Patient Access.
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Obtains accurate demographic, insurance, and physician information on registrations.
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Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer.
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Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements.
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Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements.
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Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas.
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Assists in the shadowing/precepting of new employees.
Education Requirement:
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High School Diploma or equivalent, required.
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Associate’s Degree, preferred.
Licensure Requirement:
(not specified)
Certifications:
CPR certification (based on position and as determined by manager).
Skills:
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Demonstrated computer skills with the ability to navigate most current technology systems.
•
Strong administrative skills.
Experience:
One year of health care experience, preferred.
Physical Requirements:
OCCASIONALLY: Blood and/or Bodily Fluids, Driving motor vehicles (work required) *additional testing may be required, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Loud Noises, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder, Squat/kneel
FREQUENTLY: Bend/twist, Biohazard waste, Patient Equipment
CONTINUOUSLY: Audible speech, Chemicals/Medications, Color vision, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Repetitive hand/arm use, Seeing – Far/near, Sitting, Standing, Walking
Additional Physical Requirements performed but not listed above:
Able to multi-task within in a stressful environment.
Legal
“The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet”