Technical Expertise: * Network Troubleshooting: + Ensure continuous residential and small business services by identifying and resolving service-disrupting issues spanning from the OSP Distribution cables to customer premise equipment within the gFiber network. + Diagnose and correct issues with network connectivity, including drop cabling, network interface units, patch panels, media cabinets, and Optical Network Terminals (ONTs). + Troubleshoot and resolve problems related to inside wiring, powering systems, and network devices. * Network Infrastructure: + Install, restore, or maintain aerial and underground cable plants according to gFiber Standards. Customer Service: * Navigate complex customer interactions with exceptional client service, professionalism, and thoroughness. * Communicate effectively with internal colleagues and external customers. * Cultivate relationships with property managers and building owners through advanced technical knowledge, effective communication, and collaboration. Teamwork and Leadership: * Execute operational processes and procedures with attention to detail. * Foster a culture of continuous learning by collaborating with team members to achieve proficiency in troubleshooting complex issues affecting network connectivity and inside wiring. Additional Responsibilities: * Ability to work non-standard working hours, including nights, weekends, holidays, and varying shifts, and be willing to travel domestically up to 10% of the time.