Docplanner’s Customer Success organisation serves hundreds of thousands of healthcare professionals across 13 markets. Two global business lines sit at the centre of that effort, Individual Doctors and Clinics, each led by a VP who needs sharp, reliable analytics to grow their business and make decisions with confidence.
This role sits within Global Customer Success Operations & Analytics, the team that acts as the connective layer between the business and Docplanner’s data organisation: BI (dashboard and data standardisation), Data Platform (infrastructure, architecture, DWH), and Product Analytics (product launches and opportunities).
This role is dedicated to one business line, partnering closely with that VP and their leadership team on the deep dives, data models, dashboards, and experiments needed to run and grow the business across our 13 markets.
You’ll report to the Global CS Ops analytics manager, who sets the team’s priorities and supports big projects the team takes on. Within that frame, you own how your own time is spent day to day, prioritizing incoming asks, sequencing your backlog, and deciding what needs your manager’s input versus what you can resolve directly with your business and data stakeholders.