CU
CumminsField Service Engineering Specialist - Senior
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Before you apply
LocationChongqing, Chongqing, China
Work moderemote
SenioritySenior
Company size10,000+ people
First seenOct 26, 2026 · 1w ago
Verified live20h ago
At a glanceSummarised by Seekless from the posting.
Provides expert technical support to the Cummins Inc. Service Channel for complex service related issues
Leads the investigation of product or system problems, understands causal mechanisms, recommends appropriate action
Supports failure analysis process on common failure modes (e.g. PIR, CCR, HTD, TSR)
Documents results of diagnostic and repair actions in appropriate database clearly and concisely
Knowledge Management by sharing acquired knowledge through KMS, QSOL tickets, training, etc.
Onsite Technical Expert resource support when required
Provides technical input for policy discussion and decisions
Communicates to ensure territories are well informed and regularly scheduled meetings across team/functions/customer groups
Investigates complex emerging issues as well as product or process issues in the field and delivers robust technical solutions
Assists in field action campaigns and VPI Programs when needed and when available
Puts safety in everything with the objective of injury free living
Improves capability through coaching, mentoring and training Field Service Engineering
Provides product and customer support in the field while being a liaison during escalations to TTM/Engineering
Implements non-complex Step 3 improvements without approval
Implements complex Step 3 fixes after gaining appropriate approvals
Applies and supports product problem solving processes such as the Seven-Step Problem Solving Approach
Job Summary:
Provides expert technical support to the Cummins Inc. Service Channel for complex service related issues.
Key Responsibilities:
Leads the investigation of product or system problems, understands causal mechanisms, recommends appropriate action. Support failure analysis process on common failure modes (e.g. PIR, CCR, HTD, TSR). Documents the results of diagnostic and repair actions in the appropriate database clearly and concisely. Knowledge Management by sharing acquired knowledge with other teams through Knowledge Management System (KMS), Quick Serve Online (QSOL) tickets, training, etc. Onsite Technical Expert resource support when required. Provides technical input for policy discussion and decisions. Communicates to ensure territories are well informed and regularly scheduled meetings across team/functions/customer groups. Investigates complex emerging issues as well as product or process issues in the field and delivers robust technical solutions. Assists in field action campaigns and Infant Care or Value Package Introduction (VPI) Programs when needed and when available. Puts safety in everything with the objective of injury free living. Improves capability across the board through coaching, mentoring and training Field Service Engineering in order to support our customers more efficiently. Provides product and customer support in the field while being a liaison during escalations to Technical Territory Manager (TTM)/ Engineering for product improvements and fixes. Implements non-complex Step 3 improvements without approval. Implements complex Step 3 fixes after gaining appropriate approvals. Applies and supports product problem solving processes such as the Seven-Step Problem Solving Approach.
Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.