Drive fast, high-quality implementation: Own the technical workstream for API customers from contract close through go-live. Lead architecture reviews, guide the customer’s engineering team through integration design, and ensure setup is done right the first time, aligned to their goals and Semrush best practices.
Own API consumption post-onboarding: Monitor API usage against purchased volume, identify consumption gaps before they become churn signals, and build a concrete plan to close them. Push customers to get full value from what they’ve purchased by surfacing under-utilised capabilities and new use cases.
Be the technical thought partner: Engage at the strategic level with customer CTOs, engineering leads, and product teams; not just answering questions, but proactively shaping how they build. Run technical workshops, architecture walkthroughs, and developer enablement sessions throughout the engagement.
Remove blockers and govern delivery: Identify technical, organizational, and resource blockers early and resolve them proactively. Define clear implementation milestones, hold customers accountable to timelines, and escalate with context and a recommended path forward when needed.
Partner with the CSM on account strategy: Work hand-in-hand with the Customer Success Manager to align technical expansion plays with broader success planning, renewal motions, and executive stakeholder engagement. You own the technical layer; the CSM owns the relationship.
Scale the practice: Build repeatable assets, implementation playbooks, reference architectures, onboarding templates, that make the next engagement faster and better. Surface integration blockers and adoption friction back to Product and Engineering as the voice of the technical customer.