SAP AMS CLIENT DELIVERY MANAGER Subcontractor
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Before you apply
LocationFL, United States
Work moderemote
Typefull-time
SenioritySenior
Experience7+ yrs
Company size1,001–5,000 people
First seenOct 18, 2026 · 2w ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
At least 7 years of IT management experience
5 years of leadership responsibility managing mid to large size teams and influencing senior level management and key stakeholders
Ability to multi task, handling multiple tickets with multiple customers and prioritize appropriately
Interpersonal skills: strong presentation/communication/facilitation/leadership skills (oral and written)
Ability to work independently, guide clients, understand business processes and work cohesively with project team members
The ability to effectively operate independently and in a team environment
Outstanding verbal and written communication skills including presentation skills (MS PowerPoint, Visio) and oral presentation skills including presentation and facilitation
Experience managing an SAP implementation or support team with small and midsize enterprises (SMBs)
An MBA or other relevant advanced degree is preferred
Skills
SAP
MS PowerPoint
Visio
About the role
GENERAL SUMMARY
Primarily responsible for day-to-day SAP application managed services support for multiple customers.
They apply well-honed consulting, service delivery management skills to ensure quality of support delivered and customer satisfaction.
Responsibilities
ESSENTIAL FUNCTIONS
o Managing all support needs for multiple assigned customers
o Build/manage relationships with key customer stake holders
o Conduct new customer onboarding
o Help build/maintain customer specific change control procedures
o Ticket triage, resource management, invoice management and other management activities for
assigned customers
o To work closely with all necessary parties involved to ensure success of the AMS support
practice
o Partake in the deliverable development of the AMS setup
o Partake in any Continuous Improvement initiatives on top of existing workload to further
improve current processes within the organization
o Fully comply with and adhere to all the standard AMS process & procedures that are developed.
o Developing and presenting conclusions and recommendations to senior client management
o Overseeing the quality of deliverables
o Managing executive level client relationships
o Leading, coaching, developing and supervising the efforts of junior staff
Requirements
REQUIRED QUALIFICATIONS, EXPERIENCE AND SKILLS:
o At least 7 years of IT management experience
o 5 years of leadership responsibility managing mid to large size teams and influencing senior level
management and key stakeholders
o Experience managing an SAP implementation or support team with small and midsize enterprises
(SMBs) is a preferred
o Ability to multi task, handling multiple tickets with multiple customers and prioritize
appropriately
o Interpersonal skills: strong presentation/ communication / facilitation/ leadership skills (oral and
written)
o Ability to work independently, guide clients, understand business processes and work cohesively
with project team members.
o The ability to effectively operate independently and in a team environment
o Outstanding verbal and written communication skills including presentation skills (MS
PowerPoint, Visio) and oral presentation skills including presentation and facilitation
o An MBA or other relevant advanced degree is preferred
WORKING CONDITIONS:
Home office
Occasional travel to customer sites is required