At a glanceSummarised by Seekless from the posting.
Must have12
Greet, register, and assign rooms to hotel guests
Verify customer payment methods and process credit authorizations
Maintain accurate records of room availability and guest accounts using the property management system
Balance daily receipts and revenues, conducting income audits on posted revenues
Assist guests with check-out processes, reviewing accounts and resolving discrepancies
Answer phone calls promptly, directing inquiries or addressing guest needs
Coordinate with overnight housekeeping or maintenance staff to resolve guest issues
Make and confirm reservations, ensuring accurate data entry
Provide guests with information on hotel services and local attractions
Document guest feedback and escalate issues to management when necessary
Perform nightly 'bucket checks' to ensure compliance with hotel standards
Assist in maintaining security and safety during overnight shifts by monitoring guest activity and access
City, State:
Houston, Texas
About the role
Title: Night Auditor
Location:Hampton Houston I-10 East, 10505 East Freeway, Houston, Tx 77029
Legal
FLSA:Exempt/Non-Exempt
Status:Part-time,
Reports to: Assistant General Manager
Pay Range: $13 to $14 an hour
Job Summary: The Night Auditor is responsible for closing the business day by balancing revenues and receipts, performing bookkeeping activities, and providing guest services such as check-ins, check-outs, and addressing guest inquiries, ensuring a smooth overnight operation of the hotel.
Essential Functions and Duties:
•
Greet, register, and assign rooms to hotel guests.
•
Verify customer payment methods and process credit authorizations.
•
Maintain accurate records of room availability and guest accounts using the property management system.
•
Balance daily receipts and revenues, conducting income audits on posted revenues.
•
Assist guests with check-out processes, reviewing accounts and resolving discrepancies.
•
Answer phone calls promptly, directing inquiries or addressing guest needs.
•
Coordinate with overnight housekeeping or maintenance staff to resolve guest issues.
•
Make and confirm reservations, ensuring accurate data entry.
•
Provide guests with information on hotel services and local attractions.
•
Document guest feedback and escalate issues to management when necessary.
•
Perform nightly “bucket checks” to ensure compliance with hotel standards.
•
Assist in maintaining security and safety during overnight shifts by monitoring guest activity and access.