For long-running requests, the associated ticket is updated periodically with status for reference.
May assist in discussions with facilities and other IT areas on specific tasks & timelines. Examples include move, replace and or configure primary and peripheral devices for new hires, internal office moves, acquisitions, and facilities related projects. Confirms with end users that resources are working as expected. Collects and packages equipment to be recycled for pickup.
Once work is completed, associated tickets are updated with resolution information and closed.
When applicable, end users are provided with a general understanding of the cause of the problem. Preventative measures may be discussed.
Notifies manager upon discovery of predominate challenges.
May assist in periodic meetings with local PTC business unit liaisons to discuss regional IT requirements and business unit requests.
Works with local customers and assists in communication of feedback / priorities to the IT appropriate service catalog owner.
Assists in the communication of updates / highlights on relevant IT initiatives.
Assists in the education of end users; leverages existing end user computing technology capability.