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ConduentSenior Manager, Operational Excellence
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Before you apply
LocationPhilippines
Work moderemote
SenioritySenior
Company size10,000+ people
First seenOct 30, 2026 · 6d ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
Leads enterprise operational improvement from problem definition through sustained execution
Enterprise problem solving: Leads cross-functional improvement from problem definition through implementation, governance, and effectiveness measurement
Operational assessment and risk: Identifies root causes, control gaps, failure points, adoption barriers, and material business risks across quality, workforce, compliance, CX, and performance
Governance and operating model design: Builds scalable playbooks, workflows, RACIs, standards, decision rights, performance routines, and escalation paths
Implementation and effectiveness: Translates findings into actions, owners, checkpoints, adoption measures, and outcome tracking; supports sustainable BAU handoff
Executive decision support: Partners with senior leaders to pressure-test assumptions, develop business cases, synthesize complex information, and convert ambiguity into executable plans
Transformation and capability enablement: Evaluates readiness, adoption, ROI, and operating impact of transformation initiatives while developing OpEx analytical and problem-solving capability
Client Sentiment: Provides independent support and feedback to Clients on Business challenges to deliver a Conduent Consultancy proposition
Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, or Professional Degree in any field
Proven experience as a Manager, Operational Excellence or similar role
Excellent analytical and problem-solving skills
Ability to manage and lead cross-functional teams
Strong project management skills
Excellent verbal and written communication skills
Relevant certifications such as Lean Six Sigma, Project Management Certification is a plus
Lean Six Sigma Black Belt certification is preferred
Responsibility:
Leads enterprise operational improvement from problem definition through sustained execution. Provides objective assessment, root-cause analysis, governance, operating-model design, cross-functional alignment, implementation support, and effectiveness measurement to ensure complex initiatives deliver measurable operational value.
•
Enterprise problem solving: Leads cross-functional improvement from problem definition through implementation, governance, and effectiveness measurement.
•
Operational assessment and risk: Identifies root causes, control gaps, failure points, adoption barriers, and material business risks across quality, workforce, compliance, CX, and performance.
•
Governance and operating model design: Builds scalable playbooks, workflows, RACIs, standards, decision rights, performance routines, and escalation paths.
•
Implementation and effectiveness: Translates findings into actions, owners, checkpoints, adoption measures, and outcome tracking; supports sustainable BAU handoff.
•
Executive decision support: Partners with senior leaders to pressure-test assumptions, develop business cases, synthesize complex information, and convert ambiguity into executable plans.
•
Transformation and capability enablement: Evaluates readiness, adoption, ROI, and operating impact of transformation initiatives while developing OpEx analytical and problem-solving capability.
•
Client Sentiment: Provides independent support and feedback to Clients on Business challenges to deliver a Conduent Consultancy proposition
Requirements:
•
Graduate Diploma, Bachelor’ s Degree, Post Graduate Diploma, or Professional Degree in any field
•
Proven experience as a Manager, Operational Excellence or similar role
•
Excellent analytical and problem-solving skills
•
Ability to manage and lead cross-functional teams
•
Strong project management skills
•
Excellent verbal and written communication skills
•
Relevant certifications such as Lean Six Sigma, Project Management Certification is a plus
•
Lean Six Sigma Black Belt certification is preferred
About the company
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.