Customer Success Specialist
Read straight from PetroApp's careers page, verified 3d ago.Seekless can tailor your résumé to it.
Seekless can write your résumé for this posting first.
Before you apply
LocationRiyadh, Riyadh Province, Saudi Arabia
Typefull-time
SeniorityEntry
Experience1–2 yrs
DepartmentTech
Company size51–200 people
PostedJul 6, 2026 · 4mo ago
Verified live3d ago
May no longer be actively hiring
Posted by the company on Jul 6, 202648% of this company's open roles have been listed for 90+ days
At a glanceSummarised by Seekless from the posting.
Bachelor's degree in Business Administration or a related field
1-2 years of experience in Customer Success, Account Management, or a similar customer-facing role
Previous experience in a SaaS company
Strong communication and relationship management skills
Excellent problem-solving and customer service abilities
Strong analytical skills with the ability to interpret data and generate insights
Ability to manage multiple priorities in a fast-paced environment
Experience working with subscription-based products or services
Familiarity with CRM and customer success tools
Skills
CRM
customer success tools
Job Summary
We are seeking a Customer Success Specialist to build and maintain strong relationships with customers, ensure successful adoption of our platform, and deliver an exceptional customer experience. The successful candidate will play a key role in customer retention, subscription renewals, and driving long-term customer satisfaction.
Key Responsibilities
• Manage customer relationships and serve as the primary point of contact for customer needs and inquiries.
• Monitor customer engagement and platform usage to encourage adoption and maximize value.
• Handle customer issues, complaints, and escalations in a timely and professional manner.
• Manage subscription renewals and support retention efforts to minimize churn.
• Develop and maintain customer success plans aligned with customer objectives.
• Analyze customer data and prepare performance reports and insights.
• Gather customer feedback and communicate customer needs to internal stakeholders.
• Collaborate with Sales, Product, Marketing, and Support teams to ensure a seamless customer experience.
• Identify opportunities to improve customer satisfaction and overall account health.
Requirements
• Bachelor’s degree in Business Administration or a related field.
• 1–2 years of experience in Customer Success, Account Management, or a similar customer-facing role.
• Previous experience in a SaaS company is required.
• Strong communication and relationship management skills.
• Excellent problem-solving and customer service abilities.
• Strong analytical skills with the ability to interpret data and generate insights.
• Ability to manage multiple priorities in a fast-paced environment.
Preferred Qualifications
• Experience working with subscription-based products or services.
• Familiarity with CRM and customer success tools.