Senior Business Operations Specialist
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Before you apply
LocationAUS08-01-Sydney-241 O'Riordan Street, 8F; AUS11-01-Brisbane-520 Wickham St
Typefull-time
SenioritySenior
Company size10,000+ people
PostedOct 29, 2026 · 1w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Oversee and support Service back-office activities across Installed Product, Contract Management, ODS, Billing and Cash Management
Own and oversee end-to-end MSA contract loading and modification
Review ODS quotes and concessions; perform reconciliation and quality controls
Analyse contract profitability, margin performance and commercial outcomes
Maintain ServiceMax service plans, rate lists and entitlement configuration
Own Installed Product governance, maintaining trusted data
Govern warranty triggers, warranty periods and extended-warranty compliance
Provide process governance for BPO teams
Implement quality frameworks and monitoring controls
Act as the nominated ANZ SME for assigned functional area
Skills
ServiceMax
Job Description Summary
The Senior Business Operations Specialist is an individual contributor responsible for overseeing and supporting Service back-office activities across Installed Product, Contract Management, ODS, Billing and Cash Management. Reporting to the Service Operations Manager, the role safeguards revenue realization, customer entitlement integrity, trusted operational data and compliance while enabling effective service delivery and customer outcomes. Through advanced operational expertise, process governance, data-driven decision support and continuous improvement, the role drives operational excellence, reduces business risk and ensures critical business processes are executed accurately, efficiently and consistently.
About the company
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Job Description
Contract Management, ODS & Billing
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Own and oversee end-to-end MSA contract loading and modification, ensuring delivery to KPI, quality and compliance requirements while supporting revenue realization and customer entitlement accuracy.
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Ensure contract, service and PM entitlements accurately reflect customer coverage, flow to downstream processes, and support validated PM plans and accurate PM case generation.
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Review ODS quotes and concessions; perform reconciliation and quality controls; ensure concession, pricing and margin compliance.
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Review case discount and override entitlement; resolve case billing, contract and entitlement issues; support unbilled monitoring and customer A/R disputes.
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Coordinate credit and rebill processing when required documentation and approvals are received.
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Analyse contract profitability, margin performance and commercial outcomes, identifying opportunities to improve revenue quality, operational efficiency and contract governance.
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Monitor and analyse ODS profitability, pricing, concessions and cost allocations, providing recommendations to improve financial performance and support informed business decisions
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Maintain ServiceMax service plans, rate lists and entitlement configuration in line with contract coverage and standard functionality.
Installed Product Management
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Own Installed Product governance, maintaining trusted Installed Product, site, warranty and entitlement data that supports accurate service planning, customer entitlement management, revenue realization, operational reporting and informed business decision-making.
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Own Installed Product and site data quality, including record creation, locations, serial and asset relationships, swaps, status changes, deinstallations, distributor updates and ServiceMax data remediation.
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Govern warranty triggers, warranty periods and extended-warranty compliance, ensuring accurate billing, entitlement management and PM coverage throughout the asset lifecycle.
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Investigate and resolve Installed Product, site, warranty and Service Request data issues; support closure of back-office exceptions and alignment of customer, site and asset data across relevant systems.
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Identify duplicate or inactive records and coordinate remediation; provide accurate Installed Product, warranty, PM and related operational reporting.
BPO Governance & Capability
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Provide process governance for BPO teams performing Installed Product, contract, ODS and billing activities; monitor SLA, KPI, quality and compliance performance.
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Implement quality frameworks and monitoring controls, manage BPO issue escalations and corrective actions, and support ongoing training and development.
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Act as the nominated ANZ SME for assigned functional area (Installed Product Management or Contract Management/ODS), provide advanced escalation support, mentor Business Operations Specialists and cross-train across the broader portfolio.