· Manage the high volume, fast-paced workflow for the assigned team or line of business, with willingness to expand into other lines of business as they become available.
· Monitor productivity volume, service standards and accuracy for their staff and the business that they support.
· Assist in driving process improvement and innovation efforts to continually improve our services for the businesses that we support.
· Coordinate with upper management on high priority tasks with integrity and efficiency.
· Provides direction and support for complicated tasks and requests.
· Communicate effectively with management, underwriters, and brokers to secure the information necessary to accurately process the business.
· Provide timely and efficient service to all internal and external customers, including underwriters and brokers.
· Mentor staff and drive performance management and staff development efforts, including vast training to underwriting team on both insurance-related and process-driven topics.
· Create and distribute routine and ad-hoc reports as assigned.
· Participate in or handle special projects, as needed.
· Collaborates with resources across the organization to pursue continual process optimization.
· Utilize communication and interpersonal skills via phone and email to answer multitudes of questions, market the product and build strong relationships with broker partners to continually build upon the program.