Customer Service Representative
LocationCity of Tucson Planning and Development Services
Work modeon-site
Typefull-time
SeniorityEntry
Experience1+ yrs
DepartmentPlanning and Development Services
Company size5,001–10,000 people
PostedOct 7, 2026 · 6d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
High school diploma or equivalent
One (1) year of relevant experience
Experience in customer service
Experience in electronics systems
Experience in administrative support
Experience in cash handling and other forms of payment
Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment
The City of Tucson does not provide VISA sponsorship
Skills
TDC Online
Posting Close Date
Applicants must submit their completed application by 10-18-2026 at 11:59 p.m. MST
Application and Special Instructions
As part of the application process, all applicants are required to submit a chronological resume and cover letter at the time of application.
The cover letter, not to exceed two pages, should clearly demonstrate how your education, professional experience, skills, and accomplishments align with the responsibilities of the Customer Service Representative position.
Please address the preferred qualifications where applicable and focus on the value and results you would bring to the position.
Applications that do not include both documents by the closing date of the recruitment will be considered incomplete and will not receive further consideration for this recruitment.
INTERVIEW INFORMATION:
The highest scoring applicants will be invited to participate in interviews on November 9 & 10, 2026. Interviews will be conducted virtually via Microsoft Teams.
In-person hiring interviews may be conducted on TBD
The City of Tucson does not provide VISA sponsorship. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.
Relocation expenses will not be provided for this position. Candidates are responsible for all costs associated with relocating to the Tucson area, if applicable.
Recruiter contact information: If you have any questions, please contact [email protected]
Position Specific Summary
The Customer Service Representative position at the City of Tucson’s Planning and Development Services Department is responsible for delivering exceptional customer service over the phone and through the department’s email inquiry system. This position provides customer services support to the permit counter, permit application process and addresses inquiries, including public record requests.
Work is performed under the supervision of the Management Assistant. This position does not supervise.
Duties and Responsibilities
•
Provides customer service, answers the department’s main phone line, greets customers face to face at the permit counter, and responds to email inquiry requests. Assists customers with the permit application processes and troubleshoots the Tucson Development Center Online (TDC Online) permit process within the website to ensure a seamless customer service experience. Processes public records requests through the permitting online system.
•
Conducts research, maintains existing files, scans microfiche film and uploads data online to correspond with requestor through online communications. Utilizes resources and research for address verification, jurisdiction location, and related inquiries. Categorizes requests by urgency and deadlines to ensure timely completion.
•
Acknowledges customer concerns and requests, while reassuring to identify the root cause and next steps. Conducts research on inquiries and discrepancies to provide a response or solution. Ensures the successful resolution of complex inquiries by coordinating with department divisions and staff, following through to completion to achieve customer satisfaction.
•
Assists with all stages of the permit and plan process. Determines appropriate case types and necessary steps based on project criteria. Processes extension and necessary documentation. Addresses requests for building permits. Provides example submittals help customers understand the expectations and reduce incomplete applications.
•
Handles customer inquiries and provides guidance on procedures and resolves any issues. Consults with internal and external parties to explain actions required for permitting or planning review procedures. Assesses needs for permit applicants and arranges for appropriate staff assistance.
•
Performs clerical duties by preparing and maintaining files, records and logs. Enters information into computer systems and cross references to ensure accuracy. Issues permits, licenses and applications. Assigns cases to appropriate areas, schedules inspections and processes payments.
•
Assists supervisor in monitoring compliance with department procedures. Communicates process issues to the supervisor. Provides recommendations in process improvements based on current state. Ensures the accuracy of information entered in the permit database.
•
Perform all other duties and tasks as assigned.
Working Conditions
Work performed in an indoor office environment.
All duties and responsibilities listed are subject to change.
MINIMUM QUALIFICATIONS
Education
High school diploma or equivalent
Experience
One (1) year of relevant experience
Equivalency
Any combination of relevant education and experience may be substituted on a year-for-year basis.
License/Certifications
Preferred Qualifications
Experience in customer service, electronics systems and administrative support, cash handling and other forms of payment.
More roles at The City of Tucson