Apprentice
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Before you apply
LocationGurugram, HR, India
Work modehybrid
SeniorityEntry
Company size10,000+ people
First seenNov 3, 2026 · 1d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Help customers resolve delinquent balances on Small Business and Consumer accounts.
Manage your own portfolio of customer accounts and work toward positive recovery outcomes.
Use communication, negotiation, analysis, and problem-solving to understand each customer’s situation and recommend appropriate actions.
Balance collection results with professional customer experience, integrity & compliance.
Responsibilities
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Help customers resolve delinquent balances on Small Business and Consumer accounts.
•
Manage your own portfolio of customer accounts and work toward positive recovery outcomes.
•
Use communication, negotiation, analysis, and problem-solving to understand each customer’s situation and recommend appropriate actions.
•
Balance collection results with professional customer experience, integrity & compliance.
About the company
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.