Interstate Analyst
Salary$39k – $69k
LocationWake County, NC
Work modehybrid
Typefull-time
SeniorityEntry
DepartmentSocial Services
Company size10,000+ people
PostedOct 12, 2026 · 1d ago
Verified live22h ago
At a glanceSummarised by Seekless from the posting.
Intermediate proficiency using Microsoft Office applications
Experience performing high-volume data entry with consistent accuracy
Experience communicating clearly and professionally with external jurisdictions through written and verbal exchanges
Record of reviewing, analyzing, and organizing detailed documents from multiple jurisdictions
Attention to detail while meeting strict federal processing deadlines
Skills
Microsoft Office
Benefits
Hybrid work
Agency
Dept of Health and Human Services
Division
Social Services
Job Classification Title
Administrative Specialist I (S)
Position Number
60042061
Grade
NC08
About Us
The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.
Description of Work
About the role
The Interstate Analyst supports the Child Support Services Program by processing interjurisdictional requests from other states, U.S. territories, and international jurisdictions in accordance with federal law, the State Plan, and North Carolina General Statutes. It reviews, analyzes, and researches documents and referral information using the automated child support system and the Child Support Enforcement Network to facilitate case intake and case building.
This role forwards completed cases to local child support offices for actions related to location, paternity establishment, support orders, medical support, and enforcement activities. It ensures all cases are processed within required federal timeframes and provides customer service to initiating jurisdictions throughout the referral process. The position functions within the Central Registry and State Parent Locate Service Unit, which performs key tracking, location, and intake responsibilities within statewide child support operations.
Key Duties Include:
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Process incoming interjurisdictional child support requests by reviewing documents, researching case information, and building cases in the automated child support system.
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Analyze referral packets from other states, U.S. territories, and foreign jurisdictions to determine required services and next steps.
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Conduct searches for non‑custodial parents using automated systems and the Child Support Enforcement Network to support case development.
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Forward completed case files to local child support offices for further action related to location, paternity, support establishment, medical support, and enforcement.
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Track and handle Affidavits of Parentage received from North Carolina birthing facilities.
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Process referrals associated with federal criminal prosecution programs and unemployment insurance withholding requests.
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Maintain compliance with federal processing requirements by completing case intake within 10 business days.
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Provide customer service to initiating jurisdictions by responding to inquiries and clarifying required documentation.
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Review and document case activity in accordance with program protocols and federal guidelines.
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Support Central Registry and State Parent Locate Service Unit operations by assisting with location‑related research and case tracking activities.
Knowledge Skills and Abilities/Management Preferences
Salary Grade Range: $39,244.00 - $68,679.00
Recruitment Range: $39,244.00 - $42,230.00
Requirements
Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.
The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:
•
Demonstrated intermediate proficiency using Microsoft Office applications to prepare documents, manage case information, and support daily child support processing tasks.
•
Proven experience performing high‑volume data entry with consistent accuracy to support case intake, tracking, and documentation requirements.
•
Demonstrated success communicating clearly and professionally with external jurisdictions through written and verbal exchanges to resolve case processing needs.
•
Documented record of reviewing, analyzing, and organizing detailed documents from multiple jurisdictions to support accurate case building and referral processing.
•
Demonstrated effectiveness maintaining attention to detail while meeting strict federal processing deadlines and documenting required case actions.
The Posting Will Close At 11:59 P.M. The Night Before The End Date
This Position Is Funded In Part Through Federal Funds
This Position Is Eligible For A Hybrid Work Option
About the Division of Social Services (DSS):
The Division of Social Services (DSS) provides direct services that address issues of poverty, family violence and exploitation. We aim to prevent abuse, neglect and exploitation of vulnerable citizens, and promote self-reliance and self-sufficiency for individuals and families.