The field service engineer interacts with our customers and are responsible for the design, Installation, troubleshooting, repair and maintenance of wireless devices at client location. He/she will install new hardware and software and keep track of existing problems, solving complex local network issues within the customers premises ensuring customer satisfaction.
Responsibilities
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Responsible for installation and configuration of customer premise equipment (CPE) at client locations.
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Provide post-installation education to client on simple troubleshooting
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Diagnosing and resolving technical hardware and software issues involving installations and internet connectivity.
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Maintain accurate service logs and enter them in the database
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Resolution of trouble ticket
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Application of configuration changes via our change control systems and processes.
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Liaise with customer service and sales teams with regards customer complaints and enquiries
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Carry out preventive maintenance to ensure uptime is maintained and corrective maintenance.
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Perform equipment upgrade and configuration
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Draft and submit reports
Requirements
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Must Possess B. Sc (2.1) or HND (Upper credit) in Electrical and Electronics engineering, Computer science, Information technology, or any other related discipline.
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Sound knowledge in networking will be an added advantage (Cisco Certified Network Professional (CCNP), Cisco Certified Network Associate (CCNA).
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Strong customer service skills
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Written and verbal communication skill to understand issues customers have and to explain technical information to customers in clear terms
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Good analytical and problem-solving skills to diagnose issues.
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Time management skills to handle appointments and stay on schedule.