• Provide day-to-day technical support for Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive, and the M365 Admin Center.
• Manage and resolve operational tickets related to user access, mailbox issues, file sharing, Teams functionality, and general M365 platform support.
• Monitor system health and service status using the M365 Admin Center, Security & Compliance dashboards, and other monitoring tools.
• Assist with user provisioning, license assignments, and basic identity and access management tasks.
• Support implementation and maintenance of security and compliance policies, including Conditional Access, DLP, Sensitivity Labels, and Defender for Office 365.
• Collaborate with IT, Security, and business stakeholders to ensure continuity of Microsoft 365 services during a critical compliance initiative.
• Document support activities, configurations, and troubleshooting steps to maintain knowledge base and operational continuity.
• Escalate complex or unresolved issues to senior administrators or vendors as needed.
• Provide end-user guidance and basic training on Microsoft 365 capabilities to promote productivity and adoption.
• Assist with routine maintenance tasks, system updates, and minor configuration changes as directed.