Helpdesk Support Technician
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Before you apply
SalaryNo pay range posted
LocationChicago, Illinois, United States
Work modeon-site
Typefull-time
SeniorityEntry
Experience1–2 yrs
DepartmentIT
Company size51–200 people
PostedSep 19, 2025 · 1y ago
Verified live2d ago
May no longer be actively hiring
Posted by the company on Sep 19, 2025No pay range listed, though Illinois requires one
At a glanceSummarised by Seekless from the posting.
1–2 years of IT support experience (internships or part-time roles count too!)
Strong communication skills—you’re just as comfortable talking to people as you are working with machines
Curious, proactive, and eager to learn
Associate degree or IT certifications (CompTIA A+, Network+, etc.) preferred
Experience working with Virtualization technologies (VMWare, Nutanix, HyperV, etc.) preferred
Experience supporting remote users or working in a legal or professional services environment preferred
Skills
Windows 10
Windows 11
Windows Server 2019
Windows Server 2022
Microsoft Office Suite
Active Directory
VMWare
Nutanix
HyperV
IP
DNS
DHCP
Group Policy
printers
desktops
laptops
mobile devices
Benefits
Health insurance
Dental coverage
Vision coverage
401(k)
Life insurance
Short term disability
Long term disability
PTO
Paid parental leave
About the company
Mandarich Law Group, LLP is one of the nation’s leading creditors’ rights law firms, with offices in 11 states. We are committed to providing a collaborative and professional work environment where our teams thrive and grow.
Responsibilities
· Act as the first point of contact for technical support via phone, email, and walk-ups
· Troubleshoot hardware, software, and network issues—escalating when needed
· Set up new user workstations and manage employee onboarding/offboarding
· Support Windows desktops, Microsoft Office applications, printers, and other common business tools
· Maintain accurate records of issues and resolutions in our ticketing system
· Assist with user account management, password resets, and access rights via Active Directory
Requirements
•
1–2 years of IT support experience (internships or part-time roles count too!)
•
Strong communication skills—you’re just as comfortable talking to people as you are working with machines
•
Curious, proactive, and eager to learn
•
Associate degree or IT certifications (CompTIA A+, Network+, etc.) preferred
•
Experience working with Virtualization technologies (VMWare, Nutanix, HyperV, etc.) preferred
•
Experience supporting remote users or working in a legal or professional services environment preferred
•
Comfortable working with:
•
Windows 10/11, Windows Server 2019/2022
•
Microsoft Office Suite
•
Printers, desktops, laptops, and mobile devices
•
Basic networking concepts (IP, DNS, DHCP)
•
Active Directory (bonus points for experience with Group Policy)
Benefits
•
Competitive Base Salary
•
Medical, Dental, and Vision Coverage; 401K plan with company match
•
Company paid Life Insurance
•
Short and Long Term Disability
•
PTO, Float holiday
•
Paid Parental Leave
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