Collections Call Center Manager
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Before you apply
Salary$65k – $80k
LocationWoodland Hills, California, United States
Work modeon-site
Typefull-time
SeniorityMid
Experience3–5 yrs
DepartmentCollections
Company size51–200 people
PostedSep 30, 2026 · 1mo ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Strong telephone communication and negotiation abilities
Ability to oversee the collections team and ensure they are meeting set goals and targets
Ability to ensure compliance with relevant regulations and laws governing collections efforts
regular feedback and coaching to collection specialists to improve performance
Ability to analyze data and identify trends to improve collections efforts
At least 3 years supervisory experience in collections or call center environment preferred
Proficiency in Spanish is extremely helpful
Knowledge of relevant regulations and compliance requirements preferred
Benefits
Health insurance
Dental insurance
401(k)
Paid time off
Paid parental leave
Paid holidays
About the company
Mandarich Law Group is one of the country’s leading creditor’s right law firms with offices in CA, IL, NY, NV, OH, GA, MI and FL. We are seeking a Call Center Manager with three to five years’ call center or collections experience for our Woodland Hills, CA office.
About the role
The Collections Call Center Manager is responsible for managing a team of collection specialists and ensuring they meet set goals and targets. Hours for this position are Monday through Friday 8a – 5pm with variances as needed.
Requirements
•
At least 3 years supervisory experience in collections or call center environment preferred
•
Strong telephone communication and negotiation abilities
•
Ability to oversee the collections team and ensure they are meeting set goals and targets
•
Ability to ensure compliance with relevant regulations and laws governing collections efforts
•
regular feedback and coaching to collection specialists to improve performance
Proficiency in Spanish is not required by extremely helpful
•
Ability to analyze data and identify trends to improve collections efforts
•
Knowledge of relevant regulations and compliance requirements preferred
Benefits
•
Competitive Base Salary and monthly bonus plan ($65K - $80K DOE)
•
Medical and Dental coverage; 401K plan with company match
•
PTO
•
Paid Parental Leave
•
Paid Holidays
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