AP
ApogeeClient Services Representative I
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Before you apply
LocationWausau, WI
Work modeon-site
Typefull-time
SeniorityEntry
Experience1+ yrs
EquityIncluded
Company size1,001–5,000 people
PostedNov 6, 2026 · 1d ago
Verified live3h ago
At a glanceSummarised by Seekless from the posting.
High School Diploma
Time management, organization, and planning
Strong verbal and written communication skills
Problem-solving, troubleshooting, and decision-making
Experience with Microsoft Office
Regular/dependable attendance
Flexibility of work hours, including overtime
Associates Degree or equivalent work experience
Minimum of 1 year of customer service experience
Proficient with order entry processes and software
Skills
Microsoft Office
Benefits
Health insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
401(k)
Employee stock purchase plan
Paid time off
Paid holidays
Tuition reimbursement
Employee assistance program
Wellness program
Training and career progression
About the company
Apogee Architectural Metals
Position Summary
The Client Services Representative I acts as the primary contact for clients and prepares client orders to be used by manufacturing. The essential duties outlined below may vary based on location or brand.
Key Responsibilities
Ordering Processing
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Processing incoming orders, whether received via phone, email, or other channels, ensuring all information is complete and accurate.
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Checking product availability and ensuring orders can be filled promptly.
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Accurately inputting client orders, including product details, quantities, and client information, into the company’s database.
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Verifying pricing and applying any applicable promotions or discounts to orders.
Logistics
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Working with shipping and logistics teams to ensure orders are shipped accurately and on time.
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Tracking the status of orders and providing updates to clients.
Customer Service
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Addressing client inquiries regarding order status, resolving issues, and providing excellent customer service.
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Communicating with internal teams (Sales, Customer Service, and Finance) to resolve order-related issues.
Reporting
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Maintaining detailed and organized records of all orders and related transactions.
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Assisting with generating reports.
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Identifying and resolving issues that may arise during the order processing cycle.
Cross-Functional Integration
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Work closely with sales, manufacturing, Shipping and other internal departments to ensure smooth order processing.
Quality
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Collaborating with other departments, such as sales, manufacturing, and shipping, to identify defects and determine root cause.
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Processes replacement orders as necessary.
Experience & Skills
· Education:
o High School Diploma, required
o Associates Degree or equivalent work experience, preferred
· Experience:
o Minimum of 1 year of customer service experience, preferred
o Proficient with order entry processes and software, preferred
· Required Skills:
o Time management, organization, and planning.
o Strong verbal and written communication skills.
o Problem-solving, troubleshooting, and decision-making.
o Experience with Microsoft Office.
o Regular/dependable attendance.
o Flexibility of work hours, including overtime.
· Work Environment/Travel Requirements
o Occasional travel related to other sites /corporate.
o Extended periods of office work on a computer and in team meetings.
· Physical Requirements
o Ability to work in an office environment, with occasional trips to manufacturing.
o Lift up to 10 lbs.
Our Benefits
We care about and invest in our employees. We are proud to offer a comprehensive benefits package designed to support their well-being and foster professional development. Here is a glimpse of what you can look forward to if you join our team.
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Competitive Benefits Package for employees and their dependents (Medical, Dental, Vision, Life, Disability)
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Incentive Plans
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401(k) with employer contribution and match
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Employee Stock Purchase Plan with employer match
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Paid Time Off (Vacation and Sick Time)
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Paid Holidays
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Tuition Reimbursement Program
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Employee Assistance Program (EAP)
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Wellness Program
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Training and Career Progression
Legal
Apogee and our brands are an Equal Opportunity Employer.