Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.
Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.
What you’ll do
•
Process and monitor daily transactions, including PESONet and InstaPay transfer. Ensuring accuracy, completeness, and timely resolution of any discrepancies.
•
Monitor dashboards and alerts to flag unusual transaction activity or system issues, escalating to the appropriate team when needed.
•
Support reconciliation activities by validating transaction records against partner and bank reports, and following up on unmatched or pending items.
•
Assist with exception handling and basic settlement tasks, coordinating with internal teams and external partners to resolve issues promptly.
•
Coordinate with banks, e-wallets, and payment partners on routine day-to-day operational concerns.
•
Maintain accurate documentation of daily operational activities, incidents, and resolutions.
•
Support testing and validation efforts for new payment features, partners, or process changes.
•
Follow internal controls, compliance requirements, and standard operating procedures related to fiat money movement and customer transactions.
•
Perform ad hoc tasks and assist with smaller-scale projects under the broader Coins.ph Payments Operations initiatives.
What we expect from you
•
1-3 years of experience in payments operations, banking operations, fintech, or transaction processing roles.
•
Exposure to or familiarity with PESONet and InstaPay payment rails is an advantage.
•
Bachelor’s degree in a relevant field (Business, Finance, Operations, or similar).
•
Detail-oriented with strong analytical and problem-solving skills.
•
Proficient with Google Suite, Excel, and operational dashboards.
•
Good communication skills in both English and Filipino.
•
Reliable, organized, and able to work well in a fast-paced environment with shifting priorities.
•
Proficiency in leveraging AI productivity tools (e.g., Claude, ChatGPT) to streamline operational workflows, automate routine tasks, and enhance overall efficiency preferred.
Join the Coins Team Now!
Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.
Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.
A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.