At a glanceSummarised by Seekless from the posting.
Must have17
Strong customer service skills
Providing Level 1 and Level 2 remote technical support to clients
Works effectively within a team structure
Can effectively implement and provide support for business-class hardware/software
Work within a ticketing system and maintain a ticket queue
Maintain thorough, accurate, and up-to-date client documentation
Maintain up-to-date records of work performed on trouble tickets
Maintain a high level of customer satisfaction
Communicate effectively with users to provide updates on trouble tickets
Maintain appropriate industry skills and certifications
2+ years experience in an IT help desk or desktop support environment or equivalent educational experience
Experience troubleshooting or supporting Microsoft platforms (e.g. Office 365, Active Directory, Microsoft Windows Desktop/Server)
Knowledge of basic networking principles (TCP/IP, DNS, DHCP, LAN/WAN)
Experience troubleshooting standard hardware issues and running diagnostics
An understanding of standard IT Security practices (virus remediation, firewalls, phishing, etc.)
Demonstrable ability to quickly learn and support various business applications
1-3 years customer service experience
Nice to have2
Basic Apple, Mac OS, and iOS troubleshooting experience a plus
An Associate or Bachelor degree in a technology-related field is preferred
Skills
Microsoft Desktop
Microsoft Office 365
Active Directory
Microsoft Windows Desktop/Server
TCP/IP
DNS
DHCP
LAN/WAN
Apple
Mac OS
iOS
Benefits
Health insurance
Dental insurance
Vision insurance
Unlimited PTO
We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you.
About the role
Systems Solutions is an Information Technology Managed Services Provider located in Paducah, KY. We currently have an opening for an IT Support Specialist. The position may be filled with a remote candidate, or with a candidate in Systems Solutions’ Paducah, KY office.
Applicants should have strong customer service skills and experience troubleshooting Microsoft Desktop systems and applications in a professional environment. Experience supporting general networking, Microsoft Server operating systems, and virtualization is a plus.
Essential Duties and Skills Include:
•
Strong Customer Service Skills
•
Providing Level 1 and Level 2 remote technical support to clients.
•
Works effectively within a team structure.
•
Can effectively implement and provide support for business-class hardware/software.
•
Work within a ticketing system and maintain a ticket queue.
•
Maintain thorough, accurate, and up-to-date client documentation.
•
Maintain up-to-date records of work performed on trouble tickets.
•
Maintain a high level of customer satisfaction.
•
Communicate effectively with users to provide updates on trouble tickets.
•
Maintain appropriate industry skills and certifications.
Ideal Qualifications:
Requirements
•
2+ years experience in an IT help desk or desktop support environment or equivalent educational experience
•
Experience troubleshooting or supporting Microsoft platforms (e.g. Office 365, Active Directory, Microsoft Windows Desktop/Server)
•
Knowledge of basic networking principles, what they mean, and how they are applied (TCPIP, DNS, DHCP, LAN/WAN)
•
Experience troubleshooting standard hardware issues and running diagnostics
•
An understanding of standard IT Security practices (virus remediation, firewalls, phishing, etc.)
•
Basic Apple, Mac OS, and iOS troubleshooting experience a plus
•
Demonstrable ability to quickly learn and support various business applications
•
An Associate or Bachelor degree in a technology-related field is preferred
•
1-3 years customer service experience.
Salary & Benefits:
•
Compensation Range $22-30/hr
•
Health Insurance
•
Dental Insurance
•
Vision Insurance
•
Responsible Time Off (RTO)
Who We are:
At New Charter, we’re building a caliber of business the IT industry hasn’t yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world.
At New Charter, we’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter. (Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.)