Key tasks and responsibilities You will:
• Identify business requirements and analyze documents for new features and changes;
• Talk to the system users to understand the scope of projects;
• Actively participate in the team, including attending weekly meetings;
• Be an expert user of the system; Post, Parcel and Logistics Technology from The Experts
• Carry out stress testing, performance testing, functional testing and scalability testing;
• Develop automated testing plans, scripts and scenarios;
• Write, execute and manage test scripts that mitigate risk;
• Test in different environments including web and mobile;
• Test using various browsers;
• Write bug reports and adjust test plans accordingly;
• Troubleshoot, verify and test to validate possible defects;
• Promptly and efficiently triage incidents, incident management, and resolution;
• Log, monitor, manage and progress all incidents using project management tools;
• Work closely with developers to identify and resolve issues;
• Report progress and identify, escalate and remove obstacles that might hinder agreed release dates;
• Promptly escalate and collaborate in relation to level 3 incidents;
• Support global IT initiatives;
• Undertake administrative tasks related to the job role;
• Work with software developers and project support teams;
• Work towards departmental and project deadlines;
• Provide quality assurance throughout all processes;
• Provide objective feedback to the software development team and other stakeholders;
• Present findings to software development and business user teams;
• Work on multiple projects at one time and to deadlines;
• Develop tools within the scope of expertise;
• Liaise with teams in other parts of the world;
• Communicate findings to technical and non-technical colleagues;
• May be required to travel locally and overseas;
• Must be on call for out of hours/weekend support on rotational bases;
• Take ownership of proactive application alerts and resolve the application issue or escalate to the 4th level if an application, database, or environment defect is recognized.