Are you passionate about creating memorable guest experiences, leading high-performing teams, and bringing positive energy to every interaction? Marriott Boulder is seeking a Guest Services Manager who combines professionalism, warmth, and a genuine love for hospitality.
This is more than a front desk leadership role. It’s an opportunity to be the face of a hotel that welcomes travelers from around the world to experience the best of Boulder.
Title: Guest Services Manager
Location:Boulder, CO
FLSA:Exempt
Status:Full-time
Reports to: Assistant General Manager
Supervises: Guest Services and Social Hour team
Pay Range:$60k -65k per year
What You’ll Do
As our Guest Services Manager, you’ll lead the guest services team in delivering exceptional service from arrival to departure and every moment in between.
Responsibilities Include:
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Leading, coaching, and developing Front Desk and Guest Services associates
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Creating memorable guest experiences and resolving concerns with confidence and care
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Managing daily front office operations, scheduling, and labor standards
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Driving guest satisfaction scores and service excellence initiatives
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Partnering with housekeeping, engineering, food & beverage, and sales teams to ensure a seamless guest experience
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Supporting revenue goals through upselling and guest engagement opportunities
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Maintaining Marriott brand standards and operational excellence
What We’re Looking For
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Previous hospitality leadership experience, preferably in a hotel environment
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Strong communication and problem-solving skills
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A positive, service-first mindset
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Ability to inspire and motivate a diverse team
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Experience with hotel property management systems preferred
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Flexibility to work varied schedules, including evenings, weekends, and holidays
Why You’ll Love It Here
At Marriott Boulder, we believe hospitality should be genuine, energetic, and a little fun. We work hard, celebrate successes, support one another, and create experiences that keep guests coming back.
We Offer:
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Competitive salary
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Bonus opportunity
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Comprehensive medical, dental, and vision benefits
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Paid time off and holiday pay
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Marriott travel discounts worldwide
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Career growth and development opportunities
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A collaborative team culture in one of Colorado’s most vibrant communities