● Ensure process compliance and adherence to the organisation’s Quality Management System. ● Implement, maintain, and improve QMS processes across software-development projects. ● Conduct project quality reviews, process-compliance assessments, and internal audits. ● Support assessment preparation, audit readiness, and internal and external audit activities. ● Support the implementation and maintenance of ISO 9001:2015 and applicable CMMI practices. ● Track project-level quality metrics, risks, escalations, non-compliances, and improvement actions. ● Define, analyse, and report SDLC and project-quality metrics. ● Identify process gaps and recommend corrective and preventive actions. ● Track corrective actions and ensure the timely closure of audit findings and observations. ● Drive continuous-improvement and process-excellence initiatives across projects. ● Support release-quality planning, governance, documentation, and traceability. ● Conduct quality reviews with project managers, delivery teams, leadership, customers, and external stakeholders. ● Manage customer escalations and support the resolution of quality-related concerns. ● Drive customer-satisfaction and CSAT-focused quality initiatives. ● Prepare quality dashboards, management reports, presentations, and review inputs. ● Promote awareness of organisational processes, quality standards, and industry best practices. ● Support Lean Six Sigma and other process-improvement initiatives. ● Work with leadership teams to communicate risks, quality concerns, escalations, and recommended actions.