At a glanceSummarised by Seekless from the posting.
Must have5
Around 1 year of experience in payments, transactions, or a similar financial operations role
Computer literacy with excellent working knowledge of Microsoft Office applications (particularly Excel)
A team player with excellent communication skills
Excellent written and spoken English
Willingness to learn and adapt in a fast-paced environment
Nice to have2
Previous experience communicating with clients is a plus
Prior experience in customer support, and particularly in forex, CFDs or the wider financial services industry, will be considered an advantage
Eligibility1
Ability to work rotation shifts Monday - Friday 6:00 AM – 3:00 PM and 7:00 AM – 4:00 PM UTC+8
Skills
Microsoft Office
Excel
Benefits
Training budget
Performance bonus
About the company
FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time Payments Specialist (Remote) in APAC region.
Responsibilities:
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Process and monitor client deposits, withdrawals, and transfers making sure they are carried out as per relevant regulations and guidelines
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Update the CRM and Platform systems with relevant information
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Communicate with the Back Office Manager if any issues arise
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Help to perform a timely investigation of any client requests/complaints
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Assist Onboarding/Support teams in replying to client queries
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Work with the Compliance and Risk teams on specific client cases when necessary
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Conciliate with customers and service providers on payment issues via different channels
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Other ad-hoc duties as per management’s request
Candidate Profile:
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Around 1 year of experience in payments, transactions, or a similar financial operations role
•
Computer literacy with excellent working knowledge of Microsoft Office applications (particularly Excel)
•
Previous experience communicating with clients is a plus
•
A team player with excellent communication skills
•
Excellent written and spoken English
•
Prior experience in customer support, and particularly in forex, CFDs or the wider financial services industry, will be considered an advantage
•
Willingness to learn and adapt in a fast-paced environment
•
Ability to work rotation shifts Monday - Friday 6:00 AM – 3:00 PM and 7:00 AM – 4:00 PM UTC+8
Why us:
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Welcoming, young and multicultural team with approachable leadership
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Ability to contribute to dynamic business at a growth phase
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High level of autonomy, support of ideas and putting your expertise into the best practices for the company
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Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
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Competitive remuneration, regular salary reviews and performance-based incentive schemes
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Vibrant company life: from team activities to global celebrations
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Fully remote work
Journey to FP Markets
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Initial Interview with HR (30-45 minutes)
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Interview with your future manager (45-60 minutes)