At a glanceSummarised by Seekless from the posting.
Must have4
Excellent written and spoken English
Strong communication skills across live chat, email and phone
Customer oriented mindset with good problem solving ability
Willingness to learn and adapt in a fast-paced environment
Nice to have1
Prior experience in customer support, and particularly in forex, CFDs or the wider financial services industry, will be considered an advantage
Eligibility2
Ability to work rotation shifts Monday - Friday 6:00 AM – 3:00 PM and 7:00 AM – 4:00 PM UTC+8
Ability to work on public holidays and one Saturday & Sunday a month
Benefits
Health insurance
Unlimited PTO
Remote stipend
About the company
FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time Customer Support Specialist (Remote) in APAC region.
Responsibilities:
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Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat
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Educating clients on how to use the Company’s website and trading platforms
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Communicating with clients regarding the company’s products and services via telephone, email and live chat
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Assisting other departments
Candidate Profile:
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Excellent written and spoken English
•
Strong communication skills across live chat, email and phone
•
Customer oriented mindset with good problem solving ability
•
Prior experience in customer support, and particularly in forex, CFDs or the wider financial services industry, will be considered an advantage
•
Willingness to learn and adapt in a fast-paced environment
•
Ability to work rotation shifts Monday - Friday 6:00 AM – 3:00 PM and 7:00 AM – 4:00 PM UTC+8
•
Ability to work on public holidays and one Saturday & Sunday a month
Why us:
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Welcoming, young and multicultural team with approachable leadership
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Ability to contribute to dynamic business at a growth phase
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High level of autonomy, support of ideas and putting your expertise into the best practices for the company
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Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
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Competitive remuneration, regular salary reviews and performance-based incentive schemes
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Vibrant company life: from team activities to global celebrations
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Fully remote work
Journey to FP Markets
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Initial Interview with HR (30-45 minutes)
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Interview with your future manager (45-60 minutes)