Technical Support Specialist / Systems Engineer
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Before you apply
Salary$65k – $75k
LocationRemote
Work moderemote · United States
Typefull-time
SeniorityMid
Experience4+ yrs
DepartmentSupport Center
Company size51–200 people
First seenOct 18, 2026 · 2w ago
Verified live11h ago
At a glanceSummarised by Seekless from the posting.
Minimum of 4 years’ experience in IT with excellent customer service background and strong interpersonal communications skills
Hands-on experience with Windows Server 2012 and above including Small Business Server (SBS) and Business Essentials
Configure and troubleshoot Windows 8, Windows 10 and Mac OS X
Knowledge and experience with virtual environments to include VMware, Hyper-V, Azure and AWS
Experience administering Microsoft Office 365
Working knowledge of firewall technologies, specifically SonicWALL, Ubiquiti and pfSense
Ability to manage outside vendors to resolve client service requests
Ability to troubleshoot computer and peripheral hardware issues
Effective multi-tasking skills and ability to succeed in up-tempo work environments and meet deadlines
Versatility to adapt and research new ideas and methods, and demonstrated ability to analyze problems and make decisions
Experience working within a managed service provider environment
Experience working with ConnectWise Automate and ConnectWise Manage a plus
Skills
Windows Server 2012
Windows Server 2016
Small Business Server
Business Essentials
Windows 8
Windows 10
Mac OS X
VMware
Hyper-V
Azure
AWS
Microsoft Office 365
SonicWALL
Ubiquiti
pfSense
ConnectWise Automate
ConnectWise Manage
VoIP
Benefits
Health insurance
Dental insurance
Vision insurance
401(k)
Life insurance
Short term disability
Long term disability
Health reimbursement account
Paid holidays
Paid time off
Bonus
Tuition reimbursement
Employee assistance program
Employee referral program
Available Position (Company name withheld)
Technical Support Specialist / Systems Engineer
Location: Remote
Department: Support Center
Type: Full Time
Min. Experience: Experienced
Job Location: Remote
Type: Full Time; Mon-Fri (EST)
Start Date: Contingent
Salary Range: $65,000-$75,000 annually
Clearance Required: None
The Systems Engineer for the Integration team is responsible for the upkeep, configuration and reliable operation of individual and multi-user computers for both internal and client users. The position requires someone who possess a positive, energetic attitude with a zeal for learning new technologies and tackling unfamiliar issues. They will also be able to work independently and in a fast paced environment.
Primary Roles and Responsibilities:
•
Respond to service requests submitted to our managed services department
•
Resolve various server, desktop and network level issues
•
Communicate with clients, keeping them informed on the progress of their service request and notifying them of impending changes or agree outages
•
Plan, execute and deploy workstation, server and cloud solutions
•
Provide VoIP support, firewall management, virus/malware cleanup and end user help desk support
Job Requirements and Qualifications:
•
Minimum of 4 years’ experience in IT with excellent customer service background and strong interpersonal communications skills
•
Hands-on experience with Windows Server 2012 and above including Small Business Server (SBS) and Business Essentials.
•
Configure and troubleshoot Windows 8, Windows 10 and Mac OS X.
•
Knowledge and experience with virtual environments to include VMware, Hyper-V, Azure and AWS
•
Experience administering Microsoft Office 365
•
Working knowledge of firewall technologies, specifically SonicWALL, Ubiquiti and pfSense
•
Ability to manage outside vendors to resolve client service requests
•
Ability to troubleshoot computer and peripheral hardware issues
•
Effective multi-tasking skills and ability to succeed in up-tempo work environments and meet deadlines
•
Versatility to adapt and research new ideas and methods, and demonstrated ability to analyze problems and make decisions
•
Experience working within a managed service provider environment
•
Experience working with ConnectWise Automate and ConnectWise Manage a plus
About MainSpring
MainSpring is an IT strategy and consulting firm that arms organizations with the strategy, tools and resources to grow. We foster a family-friendly, innovative, challenging, fun working environment earning the distinction of being one of The Washingtonian’s 50 Great Places to Work and countless awards for employee programs, growth and innovation.
Benefits
•
Medical, Dental and Vision coverage for employee and family
•
401k + company matched contributions 4% match on 5% contribution – Employee contribute on the 1st day of the month after 30 days; Company contributes on the first day of the quarter after 1 year – no vesting period!
•
Group Term Life and Accidental Death and Dismemberment coverage (company provided)
•
Short-Term and Long-Term Disability coverage (voluntary enrollment, company provided)
•
Health Reimbursement Account (HRA) w/ medical coverage
•
7 Paid Holidays + 1 Floating Holiday
•
Paid Time Off (PTO)
•
Bonus plans
•
Tuition Reimbursement Program
•
Employee Assistance Program
•
Employee Referral Program
•
Dynamic Recognition and Rewards
•
Work with Industry-Leading Talent
•
Promotion and Advancement Tracks
Founded in 1993, MainSpring is headquartered in Frederick, Maryland. The firm supports a wide range of clients including businesses, non-profits and government agencies such as the Department of Defense.
Like our clients, people tend to stay at MainSpring. If you think you’re a match, let’s connect.