Supervisor Patient Access
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Before you apply
Salary$58k – $72k
Location12 North 7th Avenue
Also inMount Vernon, New York
Work modeon-site
Typefull-time
SeniorityLead
Experience5+ yrs
DepartmentMMV - Patient Access
Company size501–1,000 people
PostedNov 2, 2026 · 1d ago
Verified live14h ago
At a glanceSummarised by Seekless from the posting.
Bachelor's Degree in Healthcare or related field
Experienced in providing excellent customer service and problem escalation/resolution in a high volume atmosphere
Strong communication skills, both verbal and written
Excellent telephone and face to face communication
Ability to work independently and get along with others
Strong leadership skills
Round the clock commitment to ensure all operations are performing at expected standards
Proficiency in Windows and Microsoft operating systems
Operates automated PC workstations for registration, scheduling, copayments, insurance verification
Use of fax machine, printers, photocopy machine, scanners, calculators, telephone, and translation equipment
5 years of work experience in a health care institution, with significant experience in Patient Access, Patient Accounts or a related area
Skills
Windows
Microsoft operating systems
PC workstations
fax machine
printers
photocopy machine
scanners
calculators
telephone
translation equipment
City/State:
Mount Vernon, New York
Grant Funded:
No
Department:
MMV - Patient Access
Work Shift:
Day
Work Days:
DAYS VARY
Scheduled Hours:
Hours Vary
Scheduled Daily Hours:
7.5 HOURS
Pay Range:
$57,600.00-$72,000.00
Job Summary
Responsibilities
Coordinates, prioritizes, and monitors the job performance of all Patient Access employees to ensure effective and efficient customer service and a positive patient experience by the Patient Access Department. In keeping with established Policies and Procedures, the Patient Access Supervisor develops, trains, and assigns staff that provide Inpatient and Ambulatory Registration, Pre-Registration, Insurance Verification, Financial Counseling, Discharge Processing, Cashiering, and Bed Control. The Supervisor assures the compliant delivery of these services, keeps self and staff focused on performance improvement, maintains and fosters a positive work environment among departmental and interdepartmental staff, and regularly monitors work output to identify deficiencies and successes. Promotes a courteous, patient-centered approach at every point of access, supports service recovery when concerns arise, and partners with leadership on patient satisfaction results and improvement initiatives. Responsible for coordination with Patient Accounts to ensure information required for effective collection of accounts is obtained accurately and in a timely manner. The Patient Access Supervisor reports to the Patient Access Director.
Required Background:
•
Bachelor’s Degree in Healthcare or related field required
•
5 years of work experience in a health care institution, with significant experience in Patient Access, Patient Accounts or a related area preferred.
•
Must be experienced in providing excellent customer service and problem escalation/resolution in a high volume atmosphere.
•
Candidates must have strong communication skills, both verbal and written, with excellent telephone and face to face communication.
•
Must be able to work independently and get along with others.
•
Must demonstrate strong leadership skills.
•
The position also requires round the clock commitment to ensure all operations are performing at expected standards.
•
Proficiency in Windows and Microsoft operating systems.
•
Operates automated PC workstations for registration, scheduling, copayments, insurance verification.
•
Will also use a fax machine, printers, photocopy machine, scanners, calculators, telephone, and translation equipment.ards.
Legal
Montefiore Mount Vernon Hospital is an equal employment opportunity employer. Montefiore Mount Vernon Hospital will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.
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