Arηs Group, Part of Accenture, specializes in the management of complex public sector IT projects, including systems integration, informatics and analytics, solution implementation and program management. Our team helps lead clients through digital and information systems design, bringing expertise in a variety of areas ranging from software development, data science and security management to machine learning, cloud, and mobile development.
Arηs Group was acquired by Accenture in July 2024.
Job Description
Arηs Group, Part of Accenture, is looking for a Senior Operations Support Engineer for one of its clients, a European agency operating large-scale digital services.
Role & Responsibilities
•
Manage complex incidents affecting mission-critical applications and services.
•
Lead root cause analysis and coordinate corrective and preventive actions.
•
Define monitoring strategies and performance baselines.
•
Support deployments, releases and operational readiness activities.
•
Coordinate troubleshooting efforts across infrastructure, middleware and application teams.
•
Contribute to automation initiatives and operational excellence.
•
Produce operational reports, performance analyses and improvement recommendations.
Qualifications
Your Profile
•
Minimum 7 years of experience in enterprise operations and application support.
•
Strong expertise in incident, problem and change management.
•
Experience supporting containerized and cloud-native environments.
•
Excellent analytical and troubleshooting skills.
•
Strong communication and stakeholder coordination abilities.
•
Experience in international and multi-vendor environments.