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• Own regional portfolio delivery end-to-end — mobilise new US projects, lead resource planning and hiring, manage field teams across all active sites, and conduct regular site visits, audits, and team check-ins.
• Serve as the primary client escalation point above the Lead Site Engineer — own project-level relationships, conduct regular client meetings and site visits, and identify opportunities for service expansion.
• Review QA reports and progress captures before client submission; troubleshoot product and software issues in the field and escalate to technical support where required.
• Maintain overall responsibility for the health, safety, and welfare of the regional field team — drive H&S in alignment with XYZ’s ISO 45001 management system and ensure all engineers hold valid credentials and pass pre-deployment compliance requirements.
• Manage team performance, welfare, annual leave, and inter-project resource moves; deliver Lunch & Learn sessions and workshops to drive platform adoption and deepen client engagement.
• Own P&L accountability at both project and portfolio level; support Sales, Marketing, and Product teams through events, content review, and development meetings.