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TW
Two95 International Inc.
Service Desk - Process Trainer
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Location
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Type
full-time
Seniority
Mid
Department
Information Technology
Company size
10,000+ people
First seen
Oct 5, 2026 · 6d ago
Verified live
1d ago
At a glance
Summarised by Seekless from the posting.
Must have
11
Technical background in IT Service management with experience in service desk operations
Good Presentation and training delivery skills
Familiar with various ticketing systems, cybersecurity principles, and remote support tools
Proven experience in designing, developing and delivering training programs
Experience in Creating SOPs and Knowledge Base Articles
Experience in working in Service Desk Environment
Excellent Communication skills, Presentation and Interpersonal skills
Ability to adapt to changing priorities, technologies according to business needs
Ability to manage stakeholders and be responsive to business urgency
Self-starter – Must be able to start and manage multiple tasks at the same time
Inclination for learning and passion for knowledge facilitation
Nice to have
1
Experience in maintaining and analyzing historic training data
Skills
IT Service Management
ticketing systems
remote support tools
Requirements
1.
Technical Background (Strong technical background in IT Service management, with experience in service desk operations)
2.
Good Presentation and training delivery skills
3.
Should also be familiar with various ticketing systems, cybersecurity principles, and remote support tools
4.
Proven experience in designing, developing and delivering training programs
Nice to have
5.
Prior experience in maintaining and analyzing historic training data is highly desirable
6.
Experience in Creating SOPs and Knowledge Base Articles
Requirements
· Experience in working in Service Desk Environment.
· Excellent Communication skills, Presentation and Interpersonal skills
· Ability to adapt to changing priorities, technologies according to business needs
· Ability to manage stakeholders and be responsive to business urgency
· Self-starter– Must be able to start and manage multiple tasks at the same time
· Inclination for learning and passion for knowledge facilitation
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