Dreaming big is in our DNA. It’s who we are as a company. It’s our culture. It’s our heritage. And more than ever, it’s our future. A future where we’re always looking forward. Always serving up new ways to meet life’s moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together – when we combine your strengths with ours – is unstoppable. Are you ready to join a team that dreams as big as you do?
About the role
The key Purpose of this role is to safely and efficiently assist with the delivery and offloading of products to customers while ensuring accurate stock handling, compliance with company procedures, adherence to safety standards, and excellent customer service
Responsibilities
Key Roles and Responsibilities:
Delivery Operations
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Accompany the Driver on all scheduled delivery routes.
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Assist with the safe and efficient delivery of products.
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Ensure deliveries are completed according to the daily route schedule.
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Maintain professional conduct when interacting with customers.
Vehicle Readiness
Before leaving the depot, ensure the truck is:
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Clean and road-ready.
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Equipped with required delivery documentation.
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Equipped with a serviceable stepladder.
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Equipped with a functional trolley.
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Equipped with traffic safety cones.
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Equipped with the required Personal Protective Equipment (PPE).
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Report any missing equipment or defects immediately to the Supervisor.
Stock Handling and Delivery Compliance
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Follow the Delivery Checklist for every delivery.
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Verify the correct customer before offloading.
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Confirm products and quantities against delivery documentation.
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Offload stock safely and accurately.
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Prevent product damage during handling and transportation.
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Report shortages, damages, or discrepancies immediately.
Safety Responsibilities
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Wear prescribed PPE at all times.
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Ensure the truck is parked safely before deliveries commence.
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Place traffic cones around the vehicle before offloading.
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Use the stepladder safely when accessing the vehicle.
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Follow all Health and Safety procedures.
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Report unsafe conditions, incidents, and near misses immediately.
Customer Service
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Maintain professional relationships with customers.
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Treat customers respectfully at all times.
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Escalate customer concerns to the Driver or Supervisor when necessary.
Equipment and Housekeeping
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Ensure the truck remains clean throughout the working day.
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Return equipment to designated storage areas after use.
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Report damaged equipment.
Key Attributes and Competencies:
Skills
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Communication Skills
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Teamwork
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Attention to Detail
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Customer Focus
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Time Management
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Reliability
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Physical Fitness
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Problem Solving
Knowledge
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Delivery Procedures
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Manual Handling Techniques
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Health and Safety Procedures
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PPE Requirements
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Stock Verification Processes
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Customer Service Principles
Behavioural Competencies
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Safety First
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Accountability
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Integrity
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Teamwork
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Customer Focus
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Respect
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Adaptability
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Positive Attitude
Performance Indicators (KPIs)
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Delivery Accuracy
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Zero Safety Incidents
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PPE Compliance
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Delivery Checklist Compliance
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Customer Satisfaction
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On-Time Deliveries
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Attendance and Punctuality
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Compliance with Company Procedures
Minimum Requirements:
Qualifications
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Grade 10 or equivalent qualification.
Experience
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Previous experience in FMCG Distribution, Logistics, or Delivery Operations (advantageous).
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Previous experience as a Crew Member or Driver Assistant (advantageous).
Working Conditions
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Frequent lifting and manual handling of products.
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Daily travel with delivery vehicles.
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Exposure to varying weather conditions.
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Willingness to work overtime, weekends, and public holidays as required.
Tools and Equipment
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Handheld Terminal (HHT)
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Delivery Checklist
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Traffic Cones
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Stepladder
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PPE
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Delivery Documentation
Additional Information:
Benefits
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Band: XII
Legal
SAB is an equal opportunity employer and all appointments will be made in line with SAB employment equity plan and talent requirements. The advert has minimum requirements listed. Management reserves the right to use additional/ relevant information as criteria for short listing.