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Customer Success Manager jobs
TW
Two95 International Inc.
The Customer Success Specialist (CSS)
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Salary
MYR 3k/mo
Location
George Town, Penang, Malaysia
Work mode
on-site
Type
full-time
Seniority
Entry
Department
IT Recruitment
Company size
10,000+ people
First seen
Oct 5, 2026 · 6d ago
Verified live
1d ago
At a glance
Summarised by Seekless from the posting.
Must have
7
Bachelor's Degree or equivalent
B2 level English proficiency
Minimum 6 months in customer support
Customer service orientation, active listening, problem-solving, and emotional intelligence
Typing speed of 40wpm with 90% accuracy
Proficient in Microsoft Windows and Office
Able to write/read/speak Mandarin fluently
Nice to have
1
Call center experience
Skills
Microsoft Windows
Microsoft Office
Location: George Town, Penang, Malaysia
Salary: RM 2,800 - RM 3,300
Language Requirement: English & Mandarin
Working Hours: 9am to 6pm or 12pm to 9pm
About the role
Overview:
Respond to customer inquiries via phone and email.
Serve as the primary contact for customers on the client’s website.
Embody the client’s values of responsibility, quality, and excellence.
Responsibilities
Responsibilities:
Assist customers in placing online orders and provide timely support.
Handle payments and confidential information securely.
Proactively support customers to enhance brand loyalty.
Collaborate with team members to improve customer support experience.
Stay updated through training and meet performance indicators.
Requirements
Education: Bachelor’s Degree or equivalent; B2 level English proficiency.
Experience: Minimum 6 months in customer support; call center experience advantageous.
Interpersonal Skills: Customer service orientation, active listening, problem-solving, and emotional intelligence.
Technical Skills: Typing speed of 40wpm with 90% accuracy; proficient in Microsoft Windows and Office.
Able to Write / read / speak mandarin fluently
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