Technical Support or Customer Support Manager

LocationKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Typefull-time

SenioritySenior

Experience5+ yrs

Company size10,000+ people

First seenOct 5, 2026 · 6d ago

Verified live1d ago

At a glanceSummarised by Seekless from the posting.

5+ years of managing a Customer Support team (10+ agents) within a technology environment.

5+ years of experience in Technical or Application Support.

Strong troubleshooting skills with the ability to manage complex technical issues and cross-team escalations.

Experience monitoring and improving support performance, including SLA and customer satisfaction metrics.

Passion for team development, mentoring, and building a positive support culture.

Strong communication and collaboration skills across technical and business teams.

Fluent in English (written and spoken) and willing to work outside standard hours when required.

Requirements

o 5+ years of managing a Customer Support team (10+ agents) within a technology environment.

o 5+ years of experience in Technical or Application Support.

o Strong troubleshooting skills with the ability to manage complex technical issues and cross-team escalations.

o Experience monitoring and improving support performance, including SLA and customer satisfaction metrics.

o Passion for team development, mentoring, and building a positive support culture.

o Strong communication and collaboration skills across technical and business teams.

o Fluent in English (written and spoken) and willing to work outside standard hours when require

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