Front Office Manager - JW Marriott Atlanta Downtown
Salary$65k – $70k
LocationJW Marriott - Atlanta Downtown
Work modeon-site
Typefull-time
SeniorityMid
DepartmentFront Office
Company size1,001–5,000 people
First seenOct 8, 2026 · 3d ago
Verified live1d ago
City, State:
Atlanta, Georgia
About the role
Title: Front Office Manager
Location:JW Marriott Atlanta Downtown
Legal
FLSA:Exempt
Status:Full-time
Reports to: Director of Front Office
Supervises: Front Office Department
Pay Range:$65,000-$70,000
Job Summary: The Front Office Manager is responsible for overseeing the day-to-day and long-term operations of guest reception, reservations, and telephone services while ensuring high standards of guest satisfaction and operational efficiency. This role works closely with the General Manager to maintain revenue, expense, and quality targets, ensuring a smooth and efficient operation that exceeds guest and ownership expectations.
Essential Functions and Duties:
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Ensure guests are greeted, checked in, and allocated rooms promptly and courteously.
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Oversee strict adherence to check-in procedures, ensuring accurate guest details and billing information are obtained.
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Address guest issues or complaints promptly to ensure guest satisfaction.
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Ensure rooms are serviced and maintained to the company’s established standards.
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Maximize room occupancy within the agreed overbooking policy.
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Facilitate effective communication between reservations, front office staff, and other departments, including housekeeping.
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Ensure that all guest charges are accurately posted and kept up to date.
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Strictly enforce credit control procedures and ensure accounts are balanced daily.
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Oversee efficient and speedy check-out procedures.
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Ensure that luggage is promptly delivered to and collected from guest rooms.
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Maintain the cleanliness and order of all front-of-house areas, including the entrance and lobby.
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Conduct regular performance appraisals for front office staff, providing training and development as needed.