• Serving as the initial contact for customers and visitors by providing assistance and directing calls and inquiries appropriately
• Performing and coordinating daily administrative functions that includes processing mail, ordering supplies, maintaining accurate records
• Maintaining confidentiality while handling sensitive staff, client, and agency information
• Providing orientation and initial training to newly hired administrative staff and providing ongoing training on policies, procedures, and
operational changes that impact work
• Preparing and processing correspondence, reports, forms, and other administrative documents, including P-card transactions and Impress cash funds
• Coordinating office, vehicle, and equipment repairs, maintenance needs, and other unit related services to ensure safe and effective
operations in the unit and satellite offices
• Collaborating with State Office, landlords, and vendors on billing, building, and contracted services
• Assisting with monitoring office expenditures, purchasing activities, and administrative resources to support responsible use of agency funds
• Scheduling meetings and office events and ensuring room setup and necessary materials
• Serving as a resource to all staff by addressing routine questions, information gathering, and referring complex questions to the Unit Manager