Senior Manager - Digital Product Management
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Before you apply
LocationPhoenix, AZ, United States
Work modehybrid
Typefull-time
SenioritySenior
DepartmentTechnology
Company size10,000+ people
First seenOct 30, 2026 · 6d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Lead product strategy and execution for AI-powered operations capabilities
Define and manage product roadmaps across agentic root-cause analysis, event correlation and noise reduction, operational copilots, knowledge and skills management, guided remediation, and safe self-healing workflows
Combine strong customer discovery and roadmap discipline with technical fluency to reason about AI/ML systems, GenAI and agentic workflows, observability data, knowledge quality, model evaluation, human-in-the-loop controls, and governed automation in a regulated environment
Skills
AI
ML
GenAI
agentic workflows
observability data
model evaluation
automation
SRE
ITSM
About the company
Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.
The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.
About the role
Role focus: Lead product strategy and execution for AI-powered operations capabilities that move Technology Operations from reactive incident response toward AI-assisted, AI-augmented, and safely automated operations.
As a Senior Manager, Digital Product Management for AI Ops, you will lead product strategy and execution for a portfolio of AI-powered operations capabilities that help transform Technology Operations from manual, reactive incident response to AI-assisted, AI-augmented, and increasingly autonomous operations. You will define and manage product roadmaps across agentic root-cause analysis, event correlation and noise reduction, operational copilots, knowledge and skills management, guided remediation, and safe self-healing workflows.
Responsibilities
This role sits at the intersection of product management, SRE, observability, ITSM, automation, data platforms, and responsible AI. You will translate operational pain points into AI-enabled product capabilities, define success metrics, prioritize the backlog, and partner closely with engineering, SRE, application support, infrastructure, risk, compliance, and vendor partners to deliver production-grade AI Ops products at enterprise scale.
Requirements
The ideal candidate is a product leader who can combine strong customer discovery and roadmap discipline with the technical fluency to reason about AI/ML systems, GenAI and agentic workflows, observability data, knowledge quality, model evaluation, human-in-the-loop controls, and governed automation in a regulated environment.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
Benefits
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.