Customer Support Specialist - French Speaker
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Before you apply
LocationMadrid, Spain
Work modehybrid
SeniorityEntry
Company size10,000+ people
First seenOct 30, 2026 · 6d ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
Thrive in a high-paced, demanding environment
Enjoy working across multiple digital tools and systems
Passionate about problem-solving and delivering positive outcomes for customers
About the company
Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.
At American Express, we know that with the right backing, people and businesses have the power to achieve incredible progress. Whether we’re supporting our customers’ financial decisions, helping merchants grow their businesses, or enabling people to explore the world, our colleagues continuously redefine what’s possible.
About the role
As part of #TeamAmex, you’ll join a diverse community of over 60,000 colleagues committed to delivering an exceptional customer experience every day. As the face of American Express, you will build meaningful relationships with customers while providing world-class service across multiple communication channels. You’ll also benefit from industry-leading training, continuous coaching, and opportunities to develop your career in a collaborative and inclusive environment.
This role is suited to individuals who thrive in a high-paced, demanding environment, enjoy working across multiple digital tools and systems, and are passionate about problem-solving and delivering positive outcomes for customers.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
Benefits
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.