Training & Knowledge Management Analyst
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Before you apply
LocationTaguig City, Manila, Philippines
Work modehybrid
Typefull-time
SeniorityMid
DepartmentMerchant Acquisition and Sales Enablement
Company size10,000+ people
First seenNov 3, 2026 · 1d ago
Verified live1d ago
9th in Great Place to Work’s Best Workplaces™ in the Philippines 202610th in Fortune Magazine’s 2026 World’s Most Admired Companies6th in Great Place to Work Philippines Best Workplaces in IT-BPM 20264th in Great Place to Work’s Best Company To Work For 2025
About the Team
Global Merchant Services, the merchant network of American Express, acquires and maintains relationships with millions of merchants around the world who welcome American Express-branded Cards. U.S. Merchant Acquisition and Sales Enablement (MASE) is an organization comprised of professionals dedicated to signing and enabling U.S. merchants for AXP Card acceptance. Merchant Acquisition and Sales Enablement team contributes billions in annual new charge volume to the U.S. merchant business, focused on driving growth in B2B spend by enabling our Global Commercial Services buyers to spend on to the AXP network.
Role Summary
The Training & Knowledge Management Analyst supports new-hire onboarding and ongoing learning for tenured colleagues in U.S. Merchant Acquisition and Sales Enablement (MASE). This individual contributor delivers training, maintains learning and knowledge resources, and analyzes results within established learning plans and approved processes. Working with leaders and subject matter experts, the analyst recommends practical improvements that help colleagues strengthen merchant conversations and build proficiency.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.