• Welcome prospective residents, lead tours, and showcase apartments, amenities, and community features.
• Ensure all model units, common areas, and tour paths are clean and ready to impress.
• Guide applicants through the full leasing process: applications, screenings, deposits, lease agreements, and move-ins.
• Keep resident files accurate and up to date.
• Enforce renter’s insurance compliance.
• Maintain strong knowledge of the local market and competitor communities.
• Implement marketing strategies and use digital tools (social media, property websites, listing platforms) to generate leads.
• Respond quickly to all leads and follow up consistently.
• Build lasting relationships with prospects and residents through excellent communication.
• Support lease renewals by preparing documents, meeting with residents, and ensuring smooth renewals.
• Collaborate with the maintenance team to ensure curb appeal and move-in readiness.
• Plan and participate in resident events that build a sense of community.
• Handle resident requests and concerns with care and professionalism.
• Represent CommonPlace with a polished, positive appearance and attitude.
• Follow Fair Housing laws and company policies consistently in every interaction with prospects, applicants, and residents.