Assistant Team Leader, Centurion New York
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Before you apply
SalaryNo pay range posted
LocationNew York, NY, United States
Typefull-time
SeniorityLead
Company size10,000+ people
First seenNov 3, 2026 · 1d ago
Verified live1d ago
About the role
The Centurion New York Assistant Team Lead supports the daily operations, servicing strategy, and team execution for Centurion New York. This role is responsible for driving operational consistency across Member Concierge Professionals (MCPs), ensuring seamless administrative operations, and supporting a high-performing team that delivers premium hospitality experiences to Card Members.
Responsibilities
The Assistant Team Lead oversees workforce planning, team administration, servicing operations, training coordination, performance management, reservation strategy, and operational communications. This role serves as a key liaison between American Express leadership, operating partners, and frontline teams to ensure operational excellence, compliance, and an exceptional guest experience.
Requirements
A successful Hospitality Assistant Team Lead is a highly organized hospitality professional with strong operational expertise, exceptional attention to detail, and a passion for developing people. They possess the ability to balance multiple priorities, execute cross-functional initiatives, improve operational processes, and foster a collaborative, high-performing team environment.
About the company
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.