Senior Content Designer
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Before you apply
SalaryNo pay range posted
LocationNew York, NY, United States
Work modehybrid
Typefull-time
SenioritySenior
Company size10,000+ people
First seenOct 30, 2026 · 6d ago
Verified live2d ago
About the role
At American Express, Content Design shapes how customers understand, navigate, and engage with our products and services. As artificial intelligence transforms digital experiences, content is evolving beyond words on a screen to become a foundational element of how intelligent systems communicate, interpret context, and support customer decisions and actions.
We are seeking a Senior Content Designer to help define the content strategies, information structures, and conversational experiences that power the next generation of AI-enabled and agentic experiences at American Express.
Requirements
The ideal candidate is a creative, systems-oriented thinker with expertise in content strategy, information architecture, conversation design, and emerging AI technologies. They understand how content, context, and customer intent come together to create intelligent, connected, and trustworthy experiences. This role goes beyond UX writing to shape scalable content systems, strategic frameworks, and AI-native experience capabilities.
About the company
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
Benefits
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.